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ConcertAI · 2 days ago

Director, Commercial Workflow Innovation

Greater Philadelphia

Full-time

Onsite

Director/Executive

6+ years exp

ConcertAI is at the forefront of revolutionizing healthcare with AI and data solutions. The Director, Commercial Workflow Innovation will serve as a domain expert across field and patient-access workflows, focusing on translating real-world experiences into product ideas and scalable solutions.

AnalyticsArtificial Intelligence (AI)BiotechnologyOncologyPharmaceuticalSaaS

Responsibilities

Serve as an internal subject matter expert (SME) on FRM, patient services, and brand workflows

Identify inefficiencies, gaps, and unmet needs across commercial field roles and translate them into actionable product opportunities

Contribute to ideation, feature exploration, and workflow mapping for new capabilities across our Product portfolio

Represent the voice of the field in product decisions, ensuring solutions align with real-world commercial processes

Partner with Product Managers to refine requirements, user stories, acceptance criteria, and workflow logic

Collaborate with engineering teams in design, development, and QA

Provide practical insight into how new features drive efficiency, accuracy, and adoption among field teams

Champion the use of AI-assisted workflows and modern field technologies, internally and with clients

Stay informed about emerging tools, digital best practices, and evolving field technologies across pharma

Help shape the product’s AI-forward strategy by providing grounded, real-world insights on what will meaningfully support field teams

Qualification

Commercial Pharma ExperienceField Workflow ExpertiseAI Adoption LeadershipWorkflow Design ProficiencyCross-Functional CollaborationProblem-Solving SkillsCommunication SkillsPresentation Abilities

Required

Minimum Bachelor's degree required

6+ years work experience with at least 3+ years in Commercial Pharma, preferably in an FRM, Access Specialist, Patient Services, or Brand/Commercial Operations role

Demonstrated experience working cross-functionally with brand teams, patient services, and commercial leadership

Strong understanding of field workflows, payer access challenges, case management processes, and patient journey dependencies

High proficiency with modern computing tools; familiarity with workflow design, testing, or CRM/field technology systems

Curiosity and comfort with AI assistants, digital tools, and emerging field technologies

Strong problem-solving skills with the ability to break down complex workflows into actionable requirements

Excellent communication, collaboration, and presentation abilities