Carter Support Services · 3 weeks ago
Human Resources Business Parnter (HRBP)- Employee Relations & Operations**JOB DESCRIPTION
Eugene, OR
Full-time
Hybrid
Mid, Senior Level
5+ years expCarter Support Services is seeking a Human Resources Business Partner (HRBP) focused on Employee Relations & Operations. This strategic role involves providing high-impact employee relations support and HR operational leadership, ensuring effective people practices and coaching leaders across the organization.
Management Consulting
Responsibilities
Serve as the main point of contact for employee grievances, disputes, workplace concerns, and performance issues
Lead and close out end-to-end employee relations cases, including investigations, documentation, resolution, and manager coaching
Guide managers through corrective actions (verbal warnings, written warnings, performance improvement plans, termination processes)
Provide real-time, hands-on support to leaders who are not yet equipped to independently manage corrective actions
Ensure consistency, fairness, and compliance in all employee-related decisions and actions
Interpret policies, procedures, and employment laws to minimize risk and maintain organizational integrity
Maintain accurate, comprehensive documentation for all ER matters
Act as a trusted advisor to managers and supervisors on people-related matters, offering actionable solutions and clear guidance
Build manager capability through ongoing coaching, training, and developmental conversations
Support leaders in driving culture, accountability, and performance excellence within their teams
Provide HR insights, recommendations, and data-driven feedback to address patterns and prevent recurring issues
Partner with leadership to identify talent gaps, workforce needs, and succession risks
Assist with policy implementation, communication, and adherence across the organization
Support the design and execution of onboarding, offboarding, and retention initiatives
Collaborate with HR Operations to streamline HR workflows, improve processes, and enhance employee experience
Ensure proper administration of FMLA, leaves of absence, ADA accommodations, and employee-related compliance processes
Participate in training initiatives, cultural programs, and organizational development activities
Ensure employees receive clear, consistent, and aligned communications regarding HR programs, policies, expectations, and organizational updates
Partner with leaders to reinforce cultural values, behavioral expectations, and workplace standards
Work closely with HR and Communications to maintain 'one voice, one story, one culture' across all messaging
Qualification
Required
5+ years of progressive HR experience, with at least 2–3 years focused specifically on employee relations
Strong working knowledge of corrective action processes, investigations, and employment law best practices
Demonstrated ability to coach and influence managers at all levels
Experience managing high-volume, day-to-day HR inquiries and employee issues
Strong understanding of HR policies, compliance requirements, and standard HR operations
Excellent communication, diplomacy, and conflict-resolution skills
Ability to exercise sound judgment during complex or sensitive situations
Experience in a dynamic, fast-paced environment where leaders require close HR partnership
Preferred
HR certifications (PHR, SHRM-CP, SHRM-SCP) preferred
Experience building HR processes, SOPs, or structured workflows
Experience in manufacturing, production, or multi-shift operations (preferred but not required)
Strong documentation and case management skills
Ability to balance empathy with accountability
Company
Carter Support Services
Your business is our business. We believe in making your dreams and goals a reality and our experts know just how to do that.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase