A. O. Smith Corporation · 1 day ago
Service Technician I
Lebanon, TN
Full-time
Hybrid
Entry Level
2+ years expA. O. Smith Corporation is a global leader in innovative technologies and energy-efficient solutions for water heating equipment and boilers. The Service Technician I provides service to customers through phone support, field service, and training assistance, ensuring optimal product usage and addressing customer inquiries and issues.
Consumer ElectronicsManufacturingWater Purification
Responsibilities
Respond to customer inquiries on the telephone, through on‑line networks, and by mail
Communicate with customers to help them understand how to use the product properly
Handle customer problems that appear to arise from the use of the product
Handle requests for replacing defective parts
Complete, maintain, and process pertinent paperwork and records
Perform limited field service on Company products as required
Assist in preparation of Technical Service Bulletins to provide product related information to the field
Understand and troubleshoot water heater piping applications and limited boiler piping applications
Provide assistance to other departments as needed
Other responsibilities may be assigned as needed
Qualification
Required
One-year certificate from college or technical school and two to four years HVAC related experience; or equivalent combination of education and experience
HVAC related experience
Proficient in Microsoft Word and Excel
Customer Service experience
Electrical or Mechanical experience
HVAC experience
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
High School Diploma GED
Associate Degree in Related Field
Preferred
Control Systems (PLCs)
Building Integration Systems
JDE
Agile
Benefits
Medical and dental insurance
Company-sponsored life insurance
Retirement security savings plan
Short- and long-term disability programs
Tuition assistance
Company
A. O. Smith Corporation
Celebrating its 150th year of business, A. O.
10001+ employees
H1B Sponsorship
A. O. Smith Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (7)
2022 (5)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Melissa Scheppele
CIO SVP Information Technology
Peter Martineau
Senior Vice President - CIO
Company data provided by crunchbase