Zoox · 1 day ago
Process Improvement Intern
Foster City, CA
Internship
Onsite
Intern
$5,500/mo - $7,500/mo
Start in 2026 SpringZoox is transitioning from its R&D phase into a service-oriented business, and they are seeking a Process Improvement Intern to support the development of their Asynchronous Support ecosystem. The intern will build and maintain a Support Knowledge Base, conduct workflow analyses, and contribute to the design of chatbot workflows to enhance the customer experience and operational efficiency.
Artificial Intelligence (AI)Autonomous VehiclesMachine LearningRoboticsTransportation
Responsibilities
Develop and maintain our Support Knowledge Base, including drafting, editing, and publishing clear, accurate internal process documentation for Fusion Center and Customer Experience teams
Create customer-facing Help Center articles to improve rider self-service, reduce inbound contact volume, and ensure content is easy to understand, up-to-date, and aligned with product capabilities
Partner cross-functionally to verify content accuracy, gather missing information, and ensure customer-facing content is aligned with branding and tone of voice
Support chatbot workflow development and iteration including mapping conversation paths, drafting responses, and performing QA to ensure the bot provides accurate and helpful guidance
Document Fused Workflows by converting fragmented, cross-functional workflows into single, end-to-end workflows to improve transparency and context amongst teams
Identify process gaps and inefficiencies across Fusion Center and Customer Experience workflows by conducting data pulls, analyzing trends, and summarizing issues for review
Develop clear, structured recommendations for process enhancements by outlining potential solutions, estimating impact, and preparing materials to support prioritization discussions
Coordinate and track operational improvement initiatives from scoping the project, managing project timelines, scheduling stakeholder alignment, documenting decisions, and ensuring follow-through on action items
Support reporting and operational analytics by pulling data, summarizing trends, and preparing readouts for leadership review
Qualification
Required
Currently working towards an M.S. or advanced degree in Political Science, Economics or Business
Good academic standing
Able to commit to a 12-week internship beginning in May or June of 2026
At least one previous industry internship, co-op, or project completed in a relevant area
Ability to relocate to the Bay Area, California for the duration of the internship
Interns at Zoox may not use any proprietary information they are working on as part of their thesis, any published work with their university, or to be distributed to anyone outside of Zoox
Preferred
Prior customer service experience is a plus
Familiarity with Salesforce is a plus
Benefits
Medical insurance
Housing stipend
Company
Zoox
Zoox is an AI robotics company that provides mobility-as-a-service and self-driving car services. It is a sub-organization of Amazon.
Founded in 2014
1001-5000 employees
H1B Sponsorship
Zoox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (293)
2024 (297)
2023 (209)
2022 (204)
2021 (131)
2020 (83)
Funding
Current Stage
Late StageTotal Funding
$955MKey Investors
Grok Ventures
2020-06-26Acquired
2019-10-21Convertible Note· $200M
2018-07-08Series B· $465M
Leadership Team
Nelson Pedreiro
Sr. Vice President, Hardware
Z
Zheng Gao
Director of Hardware Engineering
Recent News
Channel NewsAsia
2025-12-24
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2025-12-13
Company data provided by crunchbase