University of Southern California · 2 weeks ago
Support Coordinator I - Arcadia Multispec Cl A1 - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Arcadia, CA
Full-time
Onsite
Entry Level
$22/hr - $34.18/hr
1+ years expThe University of Southern California is seeking a Support Coordinator I to provide strong customer service and perform administrative support for patients. This role involves coordinating multiple appointments, managing patient information, and ensuring a positive patient experience in a clinical setting.
EducationHigher EducationUniversities
Responsibilities
Demonstrates accuracy and thoroughness in entering information into computer systems
Provides medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures
Schedules patients’ evaluations, clinic appointments and at the request of the physician. This includes but not limited to laboratories, diagnostic testing and consultations as needed
Fulfills other department scheduling functions per department procedures and protocols
Reviews master schedule and anticipates requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience including but not limited to sending letters of medical necessity
Assists with clerical and scheduling needs including filing and collection of supporting documentation for billing
Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24hours per department protocol
Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner
Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments
Gathers all documentation pertaining to patient's insurance benefits and alternative funding sources as needed
Assist in preparation of estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances
Coordinates and gathers patient information/ needs for the physicians, nurses, lab, etc
Communicates between patient and caregivers on missing documentation needed by the clinical or administrative staff., and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient
Adheres to policies aimed to protect patient confidentiality
Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times
Keeps abreast of changes within the USC healthcare system
Work collaboratively as department’s liaison/representation between the department and other hospital and physicians’ staff
Support Clinic Manager with quality assurance, patient flow, data collection, and projects, as needed
Participate in audit and correction when needed
Participate in department specific project, audit, quality/process improvement efforts
Performs other duties as assigned
Qualification
Required
High School or equivalent
Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence
Excellent phone and interpersonal skills
Excellent verbal and written communication skills
Detail-oriented and able to manage multiple tasks simultaneously
Possesses ability to work independently and in a team setting
Proficient skills and knowledge in computer, Microsoft Office and applicable software used in the department
Takes initiative, deals effectively with constant change, and willingly accepts responsibility
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Preferred
Bachelor's Degree In a related field
1 year Administrative or customer service experience in a medical office preferably in an ambulatory care environment
Knowledge of medical terminology preferred
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
10001+ employees
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
David A Barnhart
Director, USC Space Engineering Research Center
H
Hossein Pourmand
Assistant Vice President, Research Initiatives, University Advancement
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