United Talent Agency · 20 hours ago
Support Analyst
New York, NY
Full-time
Hybrid
Entry, Mid Level
$28/hr - $34/hr
2+ years expUnited Talent Agency is a leading global entertainment company seeking a Support Analyst to join their growing team. The role involves providing technical support for AV systems, assisting users with technical issues, and collaborating with senior analysts to resolve complex problems.
Digital EntertainmentDigital MediaGaming
Responsibilities
Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup
Field incoming help requests from end users via both telephone and e-mail in a courteous manner
Support users with on-site technical issues and provide remote support to our global userbase
In the event that a user issue cannot be resolved, you'll work with senior analysts and escalate internally
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Test fixes to ensure problem has been resolved
Perform post-resolution follow-ups to help requests
Qualification
Required
2+ years of IT experience, preferably in a technical field
Must be knowledgeable, inquisitive, assertive and energetic
Must be able to encounter unfamiliar technologies, applications and situations, figure them out, and provide solutions that match both our clients' and our company's needs
Must be organized, dependable and detail-oriented
Must be able to meet deadlines and SLAs in a fast-paced, agile environment
Must have excellent verbal and written communication skills
Familiarity with working from a ticketing system as part of a larger team
Understanding of how to deliver quality service while adhering to service level agreements (SLAs)
Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 10, MacOS, and Microsoft Office 365
Proven troubleshooting methodology and a desire to solve challenges
Basic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing
Basic understanding of networking principals (IP addressing, subnets, routing, switching)
Working knowledge of antivirus, backups, and virtualization
Basic Printer and telephone troubleshooting
Exceptional problem-solving skills
A strong desire to learn from our existing engineering team while being self-motivated to deliver exemplary service and find timely solutions to the problems we need to solve for our customers
Preferred
Industry certifications a plus
Benefits
The unique and exciting opportunity to work at one of a leading global entertainment companies
Access to the tools, leadership, and resources you will need to create and drive a center of excellence
The opportunity to do the best work of your career
Work in an inclusive and diverse company culture
Competitive programs to support your well-being
Experience working in a collaborative environment with room to grow
Company
United Talent Agency
United Talent Agency is a talent and literary agency representing actors, writers, directors, producers, recording artists and more.
1001-5000 employees
H1B Sponsorship
United Talent Agency has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
EQT
2022-07-18Secondary Market
2018-08-07Series Unknown
Leadership Team
David Kramer
Chief Executive Officer
Claudia Russo
Senior Vice President, Corporate Communications
Recent News
2025-12-03
The Hollywood Reporter
2025-11-19
Company data provided by crunchbase