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St. Joseph's Health · 19 hours ago

Office Supervisor Liverpool

Syracuse, NY

Full-time

Onsite

Entry, Mid Level

2+ years exp

St. Joseph's Health is committed to providing compassionate and transformative healing within communities. The Office Supervisor role involves providing administrative support for various medical departments, managing staff schedules, and leading projects to improve patient workflows and collaboration across departments.

Health CareHospitalMedicalNon ProfitPrimary and Urgent Care

Responsibilities

Provide administrative support for OB GYN, Infectious Disease and Urogynecology departments

Front desk staff report to this position who then reports to Practice Manager

Management of staff schedules

Lead and participate in projects that improve patient workflows, support providers, and improve collaboration with other departments

Provide reporting and data support for department initiatives

Maintain patient confidentiality and adhere to HIPAA regulations as appropriate

Work cooperatively with all team members to ensure quality service at all times

Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others

Perform mandatory in-service training. Maintain a clean and safe work environment

Oversee the charge capture champions with daily revenue review with TogetherCare implementation

Kronos responsibility, including scheduling, reviewing PTO requests, etc

In charge of orientation and training for front office staff

As per the coordinator JD for Caroline, she will be responsible for quality improvement and monitoring, customer service, huddles/team meetings as needed

Trained in all front desk functions so coordinator may step in to front desk duties in the event of staff vacations or illnesses

Understands and monitors work of front desk team to ensure referrals, scheduling of testing scams, prior authorizations, and surgery scheduling are completed accurately, effectively and efficiently so as to ensure outstanding patient care

Other duties as assigned to ensure smooth front office and back office, non-clinical roles function effectively and efficiently

Qualification

Microsoft OfficeLeadership abilitiesMedical setting experienceTeam buildingEffective communicationConflict resolutionTime management

Required

Associates Degree or higher preferred

Minimum of 2 years' experience in a medical setting and/or relevant experience preferred

Effective written and verbal communication skills

Demonstrated attention to detail, organization & effective time management

Ability to work independently with little supervision

Solid judgment to escalate issues appropriately

Demonstrated leadership abilities including ability to develop and articulate vision, effective resource utilization, ability to mentor others, and conflict mediation skills

Advanced knowledge of Microsoft Office, related computer programs & general office machines

Strong written and oral communication skills

Strong interpersonal, motivational and conflict resolution skills

Strong participatory management, team building and administrative skills

Broad based knowledge of related regulatory compliance requirements