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CARFAX · 4 weeks ago

Risk Operations Specialist

Centreville, Virginia

Full-time

Hybrid

New Grad, Entry Level

CARFAX is a company focused on helping consumers make informed decisions about used cars. The Risk Operations Specialist will be responsible for customer interaction regarding account security, monitoring transactions for suspicious activity, and collaborating with other departments to ensure compliance and risk management.

Automotive

Work & Life Balance

Responsibilities

Contact customers about account security issues professionally

Explain security measures clearly

Handle sensitive information confidentially

Document all interactions accurately

Provide information on services, policies, and fraud prevention measures

Analyze transactions and user behavior for suspicious activity

Investigate flagged accounts and verify customer information

Use internal tools to identify and prevent security risks

Monitor security trends and patterns

Work with other departments and analysts

Share insights and best practices

Create reports using Excel

Maintain detailed case records

Present findings to management

Follow all security policies and procedures

Respond to security incidents promptly

Enforce company policies and business rules

Qualification

Microsoft ExcelCustomer service experienceSalesforce experienceAttention to detailComputer systems proficiencyHighly organizedMultitasking abilitiesSpanish language skillsCommunication skillsDocumentation skillsConfidential information handling