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WinnCompanies · 1 month ago

Community Coordinator II (Fairlawn Estates at the T)

4182 - Fairlawn Estates at the T, 15 Bismarck Street, Mattapan, Massachusetts, United States of America

Full-time

Onsite

Mid Level

$25/hr - $27/hr

3+ years exp

WinnCompanies is a nationally recognized leader in apartment community management and development, seeking a Community Coordinator II for Fairlawn Estates at the T in Mattapan, MA. The role involves working with residents and community partners to identify needs and coordinate resources while ensuring high occupancy and excellent customer service.

Financial ServicesProperty DevelopmentProperty ManagementReal Estate

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy

Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads

Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard

Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable

Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines

May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives

Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types

Remain current with local events and hiring trends that may have an impact on the property

Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics

During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval

Remain up to date with any/all federal, state, and/or other regulatory requirements and programs

The Community Coordinator will complete administrative tasks 50% of the time for the site. Some examples include helping applicants and residents fill out forms and applications, working with them to secure rental arrears funding, tracking received financing and more

Qualification

Community Coordinator CertificationBilingual English/SpanishBilingual Haitian CreoleMicrosoft OfficeYardiOneSiteRealPageCustomer service skillsWork with diverse groupsInterpersonal skillsCommunication skillsAttention to detailWork under pressure

Required

High school diploma or GED equivalent

3-5 years of relevant work experience

Bilingual in English and Spanish or Haitian Creole

Experience with computer systems, particularly Microsoft Office

Ability to obtain the Winn Community Coordinator Certification

Excellent customer service skills

Outstanding interpersonal and communication skills

Availability for on-call activity during off-hours for urgent needs

Superb attention to detail

Ability to work under pressure

Ability to work with a diverse group of people and personalities

Preferred

Bachelor's degree in Social Work, Business, Public Policy or related

NALP Certification

Experience with Yardi, OneSite or RealPage property management software

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

401(k) plan options with a company match

Various Comprehensive Medical, Dental, & Vision plan options

Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

Tuition Reimbursement program and continuous training and development opportunities

Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

Flexible and/or Hybrid schedules are available for certain roles

Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families