Deloitte · 1 month ago
Onshore SalesForce Lead
Dallas, Texas, United States
Full-time
Onsite
Senior LevelDeloitte is a leading consulting firm that empowers organizations to enhance customer relationships through innovative strategies and advanced technologies. The Onshore Salesforce Lead will oversee Salesforce CRM operations, ensuring high performance and continuous improvement while managing a team and collaborating with stakeholders.
AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management
Responsibilities
Oversee day-to-day operations, incident management, release management, and health monitoring for Salesforce CRM environments
Maintain operational SLAs by ensuring timely resolution of incidents, service requests, and escalated issues
Lead cross-functional teams deliver ongoing support, enhancements, and user adoption initiatives
Own the RCA process for recurring incidents and critical issues, ensuring thorough identification, documentation, and elimination of root causes
Implement preventive measures and best practices to reduce incident volume and improve platform stability and customer satisfaction
Track and report on RCA outcomes, driving accountability and learning across teams
Mentor, manage, and develop a team of Salesforce functional and support analysts
Foster a culture of proactivity, collaboration, and high performance within the team
Act as the primary point of contact for business stakeholders relating to CRM operations, enhancements, and incident communications
Facilitate regular service reviews, status updates, and performance reporting for leadership and business users
Ensure adherence to governance policies, security standards, and data quality across all operational processes
Oversee change management processes to minimize operational risk and support robust service delivery
Continuously evaluate operational processes, client feedback, and platform metrics to identify opportunities for automation, efficiency, and excellence
Drive operational innovations and strategic enhancements aligned with business goals
Qualification
Required
Salesforce Administrator (ADM 201) Certification or Demonstrates foundational expertise in Salesforce configuration, management, and platform governance required for leadership in operations
Proven Leadership in Root Cause Analysis and Cross-Functional Teams
Strong problem-solving, communication, and stakeholder management skills
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
Analytical/ Decision Making Responsibilities
Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision
Excellent Written and Communication Skills
Ability to deliver technical demonstrations
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Company
Deloitte
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.
Founded in 1845
10001+ employees
H1B Sponsorship
Deloitte has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6871)
2024 (4911)
2023 (5604)
2022 (8090)
2021 (5993)
2020 (10388)
Funding
Current Stage
Late StageLeadership Team
Anne Muraya
Chief Executive Officer - East Africa
Joe Ucuzoglu
Global Chief Executive Officer
Recent News
The Real Deal
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
Company data provided by crunchbase