GCI Communication Corp. · 3 weeks ago
Network Support Technician II
1001 Northway Drive, Anchorage, AK, 99508, US
Full-time
Hybrid
Entry, Mid Level
2+ years expGCI Communication Corp. is a company that provides critical services to Alaskans. They are seeking a Network Support Technician II who will be responsible for providing exceptional network technical support to customers, troubleshooting technical issues, and coordinating maintenance and installation activities.
Telecommunications
Responsibilities
Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner
Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required
Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support
Gather information to address Tier II and Tier III issues where solutions (processes and procedures) have already been documented
Provide guidance and instructions to Tier I support to diagnose and resolve
Take ownership of incidents where subject matter expertise and experience is required for diagnosis
High percentage of resolving break / fix events, troubleshooting, software installations, and hardware repair
Ability to solve known issues, escalate new issues to Tier III
Mentor and support junior technicians
Qualification
Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent
Minimum of two (2) years of experience in a customer service or call center environment
Preferred
Associate degree in telecommunications, computer science, electronics or relevant field
Experience/knowledge of LAN / WAN Networking
Microsoft, ITIL, CompTIA, Cisco certifications
Telecommunications experience
Other telecom industry or job specific certifications
Benefits
$2,500 Hiring Bonus!
Company
GCI Communication Corp.
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
1001-5000 employees
H1B Sponsorship
GCI Communication Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
Daniel Brogan
VP Supply Chain & Chief Procurement Officer
Company data provided by crunchbase