2K Vegas · 1 week ago
Customer Success Agent II
Las Vegas, NV
Full-time
Onsite
Mid Level
3+ years exp2K Vegas is a company focused on providing exceptional customer service in the gaming industry, and they are seeking a Customer Success Agent II. This role involves handling complex customer service issues, mentoring Tier I associates, and contributing to team projects aimed at improving customer experience and service delivery.
Computer Games
Responsibilities
Deliver timely, accurate, and respectful follow-up to customer questions and issues, ensuring a high level of customer satisfaction
Troubleshoot and resolve sophisticated technical issues on PCs, Sony, and Microsoft consoles, demonstrating in-depth product knowledge
Respond to VIP customer inquiries and handle time-sensitive requests with professionalism and vitality
Serve as a critical issue point for Tier I associates, providing guidance and support to resolve ambitious issues
Take ownership of customer service incidents, ensuring successful resolution and follow-up
Perform User Generated Content Moderations for various titles, ensuring compliance with company guidelines
Collaborate with internal departments to address customer concerns and improve service delivery
Assist with special projects, such as mobile soft launches, Knowledge Base updates, and customer feedback analysis
Contribute to team projects by identifying areas for improvement, proposing solutions, and implementing changes
Qualification
Required
At least 3-5+ years of experience in customer service or a related role
Proven track record of resolving customer service needs of varying complexity in video games or related products and demonstrated ability to troubleshoot and resolve sophisticated technical issues
Operates independently, managing multiple priorities effectively
Demonstrated leadership by mentoring junior team members and fostering a culture of continuous improvement within the team
Company
2K Vegas
2K Vegas is a QA studio subsidiary of 2K that provides consumers interactive entertainment experiences.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase