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Albany International Corp. · 14 hours ago

Customer Service Representative

Kaukauna, WI

Full-time

Onsite

New Grad, Entry Level

Albany International Corp. is a company focused on providing excellent customer service and support. The Customer Service Representative will act as the voice of the company, managing customer interactions and ensuring a seamless experience while supporting various internal teams.

3D PrintingIndustrialManufacturingTextiles

Responsibilities

Provide quotes for custom manufactured products

Enter orders, acknowledge and invoice

Work closely with Applications, Marketing, Planning and Sales to ensure a seamless customer experience

Manage customer inventory based on life, targets and production lead times. Expedite orders as needed

Available for occasional after hour/weekend calls

Work with transportation companies to provide on time deliveries and PODs

Process complaints and or returns as needed

Assist Account Receivables to obtain payments

Provide reports to sales group or customers as requested

Reads, understands and is committed to conducting business in accordance to Albany International’s Business Ethics Policy. All business of the company should, at all times, be conducted ethically, fairly, honestly and with integrity

Qualification

SAPInventory managementCustomer ServiceMicrosoft ExcelMultitaskingVerbal communicationWritten communicationAttention to detailProblem solvingPositive attitudeTeamwork