Seres Smith Consulting ยท 3 weeks ago
Director of Operations - Financial Services Industry
Tulsa, OK
Full-time
Onsite
Director/ExecutiveSeres Smith Consulting is seeking a Director of Operations in the Financial Services Industry. The role involves leading the full-cycle hiring process, managing client services, and providing team leadership to ensure operational efficiency and employee satisfaction.
Human Resources
Responsibilities
Lead the full-cycle hiring process, including recruiting, interviewing and onboarding
Review, maintain and administer employee benefits, ensuring compliance and competitiveness
Address employee relations matters, including complaints, disciplinary actions, warnings, and performance documentation
Coordinate employee time off, scheduling, and coverage planning
Develop, implement and maintain company policies and procedures
Prepare and coordinate annual performance reviews for the President with Staff and Advisors
Manage quarterly review follow-ups, ensuring accountability and progress toward goals
Review recorded client and internal calls and provide constructive feedback to improve service quality and compliance
Act as the central point of alignment across departments
Analyze organizational structure, roles, workflows, and processes; recommend and implement improvements
Identify operational risks and develop mitigation plans
Establish, monitor and report key performance indicators (KPIs) to evaluate organizational health and performance
Provide regular KPI reports and insights to Partners and senior leadership
Mentor, coach, and manage department heads and mid-level managers
Support leadership development and succession planning across teams
Foster a high-performance culture focused on accountability, collaboration, and continuous improvement
Lead initiatives to evaluate team effectiveness and take the organization to the next level
Qualification
Required
Proven experience in human resources, operations, or people management
Strong leadership, communication, and coaching skills
Ability to manage sensitive employee matters with professionalism and discretion
Analytical mindset with experience tracking KPIs and improving workflows
Strong organization skills and ability to manage multiple priorities
Company
Seres Smith Consulting
Seres Smith Consulting is an innovative executive and managerial search firm that helps employers to recruit mission-critical financial and accountingtalent.
Founded in 2009
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Theresa Seres Smith, CPA
Partner
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