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Gulfstream Aerospace · 2 days ago

Customer Service Coordinator Sr

Savannah, GA

Full-time

Onsite

Senior Level

Gulfstream Aerospace is dedicated to creating the world's finest aviation experience through the empowerment of its employees. The Customer Service Coordinator Sr is responsible for ensuring a professional and positive impression when interacting with customers and coordinating high-profile events and VIP visits.

AerospaceAutomotiveInformation TechnologyManufacturing

No H1B

Responsibilities

Ensures a professional and positive first and lasting impression of Gulfstream is created when greeting and interacting with Customers, VIPs, Dignitaries, and other visitors to the Gulfstream facility

Coordinates with all departments requesting assistance with Level One Customers, VIP visits and all Customer events

Executes all aspects of Level One-VIP Visits to include hotel accommodations, transportation needs, catering, entertainment and other special requirements

Plan, coordinate the delivery, and execute high-profile customer events, i.e. our weekly customer appreciation breakfast and the weekly Service Center customer dinner. Restaurant-cafeteria arrangements include menus, table arrangements, wine selection, and special event coordination

Coordinate with hanger operations and ramp personnel on customer arrivals and technical debriefs

Makes recommendations to the Customer Relations Manager for improvements in vendors, service personnel, facilities and Customer Visit guidelines, processes and standards

Researches the customs and cultural aspects of Gulfstream international customers to provide accurate information regarding protocol and etiquette, utilizing this information to provide exceptional service

Promotes and maintains a positive rapport between Customers, other Gulfstream employees and local service suppliers to enhance customer satisfaction during Customer and VIP Visits

Provides feedback to Customer Relations Manager regarding customers perceptions and satisfaction levels. Makes recommendations verbally and in writing to the Customer Relations Manager for improvements and-or changes in staffing and facilities

Perform other duties as assigned

Qualification

Customer service experienceEvent coordinationHospitality experienceEmotional intelligenceFlexibleCommunicatorMulti-taskingTeam playerSelf-starterAdaptable

Required

Bachelor's Degree in Hospitality or Business preferred

A natural host — someone who makes others feel seen, heard, and valued

Flexible and adaptable; thrives in fast-paced environments

Strong communicator with excellent emotional intelligence

Self-starter who takes initiative to improve systems and experiences

A team player who contributes to a positive, collaborative culture

Someone who leads by example, setting the tone for excellence, kindness, and accountability

Someone who is hands-on, approachable, and always ready to support

Ability to manage multiple priorities under tight timelines

Someone who can deliver a premium, concierge-level experience for our customers

Experience in luxury, hospitality, or high-end service environments is a plus

This job requires one to be able to read, write, speak, and understand the English language

Company

Gulfstream Aerospace

Glassdoor3.6

Gulfstream Aerospace is an aircraft company that designs, develops, manufactures, markets, and services business jet aircraft. It is a sub-organization of General Dynamics.

Founded in 1958