FamilyForward · 4 weeks ago
Manager of Mission Communication
St Louis, MO
Full-time
Onsite
Mid Level
3+ years expFamilyForward is committed to advancing safer, healthier relationships for children and families. The Manager of Mission Communication will lead strategic storytelling and create compelling content to ensure the mission resonates with supporters and communities, while also supervising a part-time graphic designer and collaborating with various teams.
CharityChildrenHealth CareParenting
Responsibilities
You will use storytelling to connect donors, volunteers, and new supporters to our mission in meaningful, emotionally resonant ways
You will maintain a curious, energetic, and mission-centered approach to work and collaborate with others in the department and the agency
You will spend time in the communities we serve to build authentic relationships and gather stories that reflect both need and impact
You will partner with staff and trusted stakeholders to ensure messaging is culturally responsive and locally relevant
You will oversee digital communications platforms including website, email, and social media, aligning content with mission objectives
You will plan and execute content campaigns that are aligned with mission goals and designed to convert interest into action
You will collaborate with Development Operations Manager to create mission-forward content that nurtures potential lapsed and lapsing, donors, volunteers, and partners from first impression to long-term engagement
You will be available for evening and weekend activities as needed to capture content and support the mission in action
You will supervise the part-time graphic designer, providing project guidance, brand oversight, and feedback; provide supervision and support to any additional development team members as assigned
You will recruit and collaborate with creatives, freelancers, and volunteers for campaign support
You will dedicate approximately 20% of time to supporting internal teams with program-specific content needs, internal messaging, and mission-aligned materials
You will monitor analytics and outcomes across platforms to understand what drives audience engagement and conversion. Adjust strategies accordingly to improve reach and relevance
You will center accessibility, equity, and representation in all communication materials. Ensure stories and images reflect the full diversity of the communities we serve
You will work in partnership with the Culture and Engagement Manager
Qualification
Required
Have a bachelor's degree in communications, Journalism, Marketing, or related field
Have a minimum of 3 years of experience in nonprofit communications, digital storytelling, or donor-centered messaging
Have strong writing and content development skills, with a focus on storytelling that builds connection and drives action
Have excellent verbal, written, and interpersonal communication skills
Have experience managing digital platforms (WordPress, Mailchimp/Constant Contact, Instagram/Facebook)
Are comfortable capturing and editing original content (photo and video) for use in multiple formats
Have demonstrated ability to lead projects independently while collaborating across departments
Have a willingness and availability to attend evening and weekend events as part of regular responsibilities
Have effective writing skills, strong oral communication skills, and presentation skills
Have project management and supervisory skills, with an ability to handle multiple and varying tasks
Have the ability to balance strategic communication planning with hands-on content creation
Are skilled in digital engagement strategies and analyzing campaign performance
Are a culturally competent communicator who values representation and equity
Have the ability to communicate professionally with coworkers, clients, donors, and vendors
Preferred
Bilingual skills preferred, including American Sign Language (ASL); proficiency in any second language is a plus
Have experience working in or alongside the communities you aim to serve (desired but not required)
Benefits
Medical, dental, and vision coverage for you and your family
Optional short-term disability
Virtual medical and mental health care coverage
Employee Assistance Program counseling services
Pre-tax medical Flexible Spending Accounts
Health Reimbursement Account for deductible expenses over $1000 individual; $2000 for families
3% dollar for dollar company-matched 403(b) retirement savings account
Company-paid long-term disability and life insurance
10 paid holidays, including 2 floating holidays for religious/cultural celebrations
Wellness Week paid time off December 25th – 31st annually
Paid vacation time and health and wellness leave
Education assistance program
Public Service Loan Forgiveness eligible employer
National Health Service Corps Loan Repayment Eligible Site
Member and active participant in the Hispanic Chamber of Commerce and LGBTQ+ Chamber of Commerce
Diversity Awareness Partnership Non-Profit Partner
Company
FamilyForward
FamilyForward provides therapeutic and educational services for safer and healthier relationships for children and families.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jessica Dederer
Chief Development Officer
Paula Pettibone
Chief Administrative Officer
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