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Aspire General Insurance · 3 weeks ago

Senior Claims Trainer and Facilitator

West Hills, CA preferred

Full-time

Onsite

Senior Level

$80K/yr - $125K/yr

Aspire General Insurance Company is dedicated to providing affordable specialty auto coverage with a focus on exceptional service. The Senior Claims Trainer and Facilitator is responsible for designing, developing, and delivering training programs for claims processing employees, ensuring they are equipped with the necessary skills to provide superior service to clients.

Auto InsuranceFinancial ServicesInsuranceProfessional Services

Growth Opportunities

Responsibilities

Design, develop, and update training materials, presentations, and job aids specific to claims processing, procedures, and systems

Facilitate both in-person and virtual training sessions for new hires, as well as ongoing training for current employees

Conduct role-playing, simulations, and other interactive activities to enhance learning

Ensure all training programs align with company policies, industry regulations, and best practices

Act as the primary facilitator for training sessions, managing group dynamics and ensuring a positive, engaging learning environment

Evaluate trainee performance through assessments, quizzes, and interactive tasks to measure knowledge retention and skill application

Provide constructive feedback and coaching to participants to enhance learning and performance

Collect and analyze feedback from training sessions to identify areas for improvement and enhance training effectiveness

Continuously update training content to reflect changes in claims processes, insurance laws, or company policies

Work closely with leadership and subject matter experts to stay up-to-date on the latest industry trends and emerging technologies

Support the onboarding process for new claims staff by providing initial training and guidance on claims procedures, systems, and best practices

Act as a mentor to new hires, offering ongoing support and answering questions as they transition into their roles

Monitor the progress and performance of trainees throughout the training process, ensuring successful completion of training programs

Prepare regular reports on training outcomes, including areas of improvement and development needs

Recommend solutions or additional resources for employees who require additional training or support

Work closely with claims managers and supervisors to understand training needs and adjust programs accordingly

Collaborate with HR, compliance, and other departments to ensure training programs meet organizational goals and regulatory requirements

Qualification

Claims processes knowledgeTraining program developmentFacilitation skillsCertification in trainingClaims management systemsMicrosoft Office proficiencyAnalytical skillsCommunication skillsTime managementInterpersonal skills

Required

Bachelor's degree in Business Administration, Insurance, or related field (preferred)

Proven experience as a trainer, facilitator, or educator, preferably in a claims or insurance environment

California experience required, multi-state experience desired

Strong understanding of claims processes, procedures, and related software/systems

Exceptional presentation, communication, and interpersonal skills

Ability to engage and motivate a diverse group of learners

Analytical skills to assess training effectiveness and make necessary adjustments

Certification in training or facilitation (e.g., Certified Professional in Learning and Performance, or equivalent) is a plus

Strong knowledge of claims management systems and processes

Excellent verbal and written communication skills

Ability to assess and analyze training effectiveness and make data-driven improvements

Ability to create and deliver training content that resonates with different learning styles

Time management and organizational skills to handle multiple training programs simultaneously

Proficiency with Microsoft Office Suite and training software (LMS systems, e-learning tools)

Understanding of claims systems, reserving philosophies and extensive knowledge of organizational and structural aspects of automobile claims handling including but not be limited to

Material damage claims handling including salvage and subrogation

Liability claims handling including investigation, evaluation and negotiation

A thorough understanding of bodily injury claim handling including litigation as well as familiarity with SIU practices

Ability to create and assist with implementation of best practices for the handling of automobile claims

Ability to interpret coverage as well as a thorough knowledge of California mandated claims handling regulations with experience implementing these regulations

Benefits

Medical

Dental

Vision

HSA*

PTO

401k

Company observed Holidays

Company

Aspire General Insurance

Aspire General Insurance Company is a California-domiciled, private passenger auto liability and physical damage carrier with combined management experience of over 100 years, servicing the needs of its customers.

Founded in 2013