San Diego County Credit Union · 1 day ago
Collections Representative
San Diego, CA
Full-time
Onsite
Entry, Mid Level
$25/hr - $33/hr
2+ years expSan Diego County Credit Union is looking for a Collections Representative to manage the collection of delinquent loans. The role involves contacting members to resolve delinquencies and assisting them in developing payment plans.
BankingCustomer ServiceNon Profit
Responsibilities
Responsible for the collection of payments of delinquent loans
Work daily queue efficiently and effectively to facilitate contact with members to determine the reason(s) for delinquencies and assist in the development of a plan to bring their account/loan current, i.e. workouts, extensions, payment plans, etc
Review credit reports on members overall payment history to determine probable outcome of loans
Expire and revoke credit cards and lines of credit when necessary
Review, create and submit files on collateral that should be repossessed
Research member accounts when notified by member that the delinquency is due to an error; correct or reconstruct accounts as necessary
Post loan payments and give overrides to branch personnel to rectify account status
Skip-trace members when necessary
Contact members regarding accounts with overdrawn ATM activity, loan payments or deposits returned NSF
Recommend members for financial counseling
Prepare charge-off documentation to submit loans for charge-off to management
Perform other duties as assigned
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures
Qualification
Required
High school diploma or equivalent
Minimum two years Collections experience in a financial institution; collecting on secured and unsecured accounts preferred
Effective communication skills, written and oral
Ability to work effectively under pressure
Proficient PC skills to include Word & Excel
Preferred
Working knowledge of bankruptcy and legal procedures, dealing with delinquency control, collection procedures and skip tracing experience
Understanding of repossession procedures
On-line collection system experience
Company
San Diego County Credit Union
San Diego County Credit Union is a not-for-profit credit union wholly owned and operated by its members.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Celeste Reber
Executive Assistant To Chief Executive Officer
Recent News
2026-01-13
2026-01-12
San Diego Union-Tribune
2026-01-11
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