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Super Dispatch · 3 months ago

Fraud Investigation Specialist I

United States

Full-time

Remote

Entry Level

2+ years exp

Super Dispatch is transforming the vehicle shipping industry with their advanced platform for moving cars. The Fraud Investigation Specialist I will investigate fraud cases, support high-severity incidents, and play a proactive role in fraud prevention while collaborating with various teams to enhance fraud protection measures.

AutomotiveLogisticsSupply Chain Management

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Conduct in-depth investigations into fraud allegations (e.g., stolen vehicles, double brokering, payment disputes, identity theft, load theft, suspicious account activity)

Identify root causes such as unauthorized access, compromised accounts, unauthorized sub-brokering, or deliberate misuse of valid accounts

Collect, document, and preserve evidence in line with company procedures and applicable legal standards

Participate in post-mortems on high-impact cases and propose systemic improvements to reduce recurrence

Monitor and investigate suspicious activity using internal tools, alerts, and reports

Provide recommendations to improve fraud-prevention controls, monitoring rules, and detection logic

Partner with Product, Trust & Safety, Compliance, and Support to strengthen anti-fraud protections and close process gaps

Prepare clear, well-structured reports on fraud findings, case resolutions, and emerging patterns

Contribute to monthly/quarterly fraud metrics and leadership updates

Provide fraud-awareness training, guidance, and best practices to internal teams (Support, Sales, Customer Success, etc.)

Qualification

Fraud investigation experienceSQL proficiencyAnalytical skillsFraud schemesCommunication skillsRelevant certificationAttention to detailCritical thinkingCollaboration skills

Required

2+ years of experience in fraud investigation, compliance, risk management, or a similar role (experience in logistics, marketplaces, or fintech is a plus)

Basic understanding of SQL (able to run simple queries and analyze data)

Strong investigative, analytical, and critical-thinking skills, with attention to detail

Excellent communication skills (written and verbal), including the ability to explain complex fraud scenarios to non-technical stakeholders

Candidates must be U.S. citizens. Proof of U.S. citizenship will be required during the hiring process