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Sunflower Bank, N.A. · 4 weeks ago

Retail Learning & Development Manager

Denver,CO,US

Full-time

Onsite

Mid, Senior Level

5+ years exp

Sunflower Bank, N.A. is a full-service financial institution committed to serving its communities. They are seeking a Retail Learning and Development Manager to manage the Retail Learning and Development team, develop training programs, and ensure effective training delivery for all employees.

BankingFinancial ServicesWealth Management

Responsibilities

Assess supervisor and management training needs

Develop and/or research and select raining materials appropriate for identified needs

Provide and train legendary customer service for all levels of the organization

Develop, maintain and monitor training solutions for all managers and supervisors throughout the bank

Identify cost-effective training and skill-development initiatives to meet training needs to include internal and external vendor-based solutions

Conduct training classes for Front-line, Supervisory and Management staff

Manage all vendor relationships related to Learning and Development

Responsible for Learning and Development budget

Responsible for creating clear, detailed procedures and work instructions that align with company standards

Responsible for administration of learning management system (e-learning)

Work with subject matter experts, managers and other lines of business to capture accurate process details and provide training for changes and updates

Effective development and presentation of training and development programs for all employees

Actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance

Responsible for preparation, presentation and maintenance of training programs

Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company

Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines

Understand and participate in the Bank’s Community Reinvestment Act program

Perform other duties as assigned

Qualification

Training program developmentCurriculum developmentLeadership experienceMS Office proficiencyInstructional designVerbal communicationWritten communicationProblem-solvingFacilitation skills