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Crowe · 2 days ago

ServiceNow IRM Implementation Senior Consultant

Plano, TX

Full-time

Hybrid

Mid, Senior Level

$74K/yr - $148K/yr

2+ years exp

Crowe is a leading public accounting, consulting, and technology firm that emphasizes career growth and innovation. They are seeking a Senior Consultant to lead client projects, manage delivery teams, and contribute to business development in their ServiceNow Cloud Solutions team.

AccountingAdviceConsultingFinanceFinancial ServicesInformation TechnologyProfessional ServicesTax Consulting

No H1B

Responsibilities

Lead end-to-end client projects across ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps, etc.), ensuring high-quality delivery

Serve as the primary client contact for engagements, building trusted relationships and managing expectations

Translate complex business requirements into scalable, effective ServiceNow solutions

Facilitate workshops and design sessions with clients to shape solution direction

Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members

Deliver sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach

Support proposal development, SOW creation, and pre-sales activities

Mentor and train junior staff, supporting their technical and consulting skill growth

Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality

Collaborate with leadership on thought leadership and practice-building initiatives

Qualification

ServiceNow implementationServiceNow developmentServiceNow integrationsBusiness developmentProblem-solving skillsClient-facing presentationServiceNow Certified System AdministratorServiceNow Certified Implementation SpecialistCertified Application DeveloperCommunicationFacilitation skillsOrganizational skillsMentoring skillsTeam leadership