Cardinal Health · 16 hours ago
Automation Support Technician
Tewksbury, MA
Full-time
Onsite
Entry, Mid Level
$29.30/hr - $41.90/hrCardinal Health is a healthcare services and products company that is seeking an Automation Support Technician. The role involves overseeing daily automation operations at the Pharmacy Distribution Center, ensuring efficient medication distribution, and collaborating with various departments to optimize automated dispensing cabinets.
Health CareHospitalMedical
Responsibilities
Oversight of daily automation operations of the Pharmacy Distribution Center (PDC)
Organizes the pharmacy’s daily workflow to optimize medication distribution
Performs maintenance and data reporting such as:
Monitors Carousel performance and investigates variance in inventory count, barcode scanning and hardware function
Analyzes reports for opportunities for improved performance
Partners with the Purchasing department in generating reports and making inventory changes to optimize the Carousel
Establishes site par levels in response to quarterly velocity reports
Collaborates with the clinical area pharmacists to generate various key indicator reports (e.g. stockout reports) and adjust ADC inventory and par levels
Ensures medication barcode scanning is current and resolves issues as they arise
Assists with ADC implementation and support such as:
Facilitates communication with Health System Director (HSD) and PDC Director of Pharmacy (DOP) when ADC/Carousel upgrades/downtimes affect workflow
Communicates with the pharmacy leadership regarding progress updates and the need to re-prioritize activities
Configures drawers and assigns inventory for new cabinets
Perform monthly reviews of opportunities to optimize, set up, and stock new or existing cabinets
Collaborates with IT to assist clinical staff in diagnosing and correcting ADC malfunctions and cabinet issues
Ensures ADC vendor technician is accompanied during service visits
Coordinates software and hardware upgrades and repairs from planning to implementation
Regular cadence with ADC vendor
Identifies and reconciles various charge and credit errors within the ADC and electronic medical records (EMR)
Collaborates and develops corrective action plans with pharmacy leadership when trends in errors are identified
Maintains security and confidentiality of passwords
Attends and participates in departmental meetings, in-services, and quality improvement programs
Completes timely and maintains all required training and education per department requirements (e.g., mySpark, myLearning, Continuing Education)
Adheres to hospital and departmental policies and procedures. Complies with all requirements related to risk management, safety, security, fire, and infection control. Complies with all applicable state, local and federal regulations
Assists with the development of policies and procedures pertaining to utilization of ADC in the system
Assists in orienting and training new staff in working within an automated pharmacy environment
Provides back-up to the PDC and performs other duties as assigned
Maintains safety-integrity-professionalism at all times to include appropriate communication with coworkers
Organizes and prioritizes work assignments
Demonstrates good oral and written communication
Answers the telephone, identifying self and department; directs calls to appropriate personnel
Keeps pharmacy areas clean, neat, and well organized; Keeps pharmacy equipment clean
Completes and documents all assigned medication storage area inspections at least monthly; identifies and replaces outdated and unusable medications
Performs other duties, as assigned by supervisor
Willing to modify work schedule to accommodate staffing needs of facility
Other duties as assigned
Qualification
Required
High School diploma, GED or equivalent, or equivalent work experience
Active 'good standing' Massachusetts pharmacy technician license
National pharmacy technician certification (PTCB)
Previous experience working with ADCs
Proficient in Microsoft Office 365 Suite
Ability to use technology such as computers, smart phones and tablets
Knowledge of Commonwealth of Massachusetts pharmacy law when ordering and handling medications
Maintains a working knowledge of all policies and procedures related to technical operations
Must have a good working knowledge of generic and trade names of medications
Excellent communication skills and effective interpersonal skills
Ability to prioritize
Ability to handle multiple projects
Ability to travel to field locations as needed
Vendor Credentialing may be required
Preferred
Data analysis experience
Benefits
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Company
Cardinal Health
Cardinal Health is a manufacturer and distributor of medical and laboratory products.
Founded in 1971
10001+ employees
H1B Sponsorship
Cardinal Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (128)
2024 (116)
2023 (140)
2022 (158)
2021 (106)
2020 (142)
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2025-08-28Post Ipo Debt· $1B
2006-08-16Post Ipo Debt· $78M
1983-08-12IPO
Leadership Team
Aaron Alt
Chief Financial Officer
T
Tony Caprio
Executive Vice President
Recent News
Fortune
2025-12-19
GlobeNewswire
2025-12-18
vcnewsdaily.com
2025-12-17
Company data provided by crunchbase