WinnCompanies · 1 month ago
Senior Support Specialist (Mid-Atlantic Region)
HQ - One Washington Mall, 1101 30th Street NW, Washington, District Of Columbia, United States of America
Full-time
Onsite
Mid, Senior Level
$73K/yr - $85K/yr
1+ years expWinnCompanies is a nationally recognized leader in apartment community management and development. In this role, you will provide hands-on operational support to assigned communities, addressing lease-ups, compliance, staffing gaps, and other property-level challenges, while traveling extensively to various sites.
Financial ServicesProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Provide on-site operational support to communities facing staffing shortages or operational challenges, including leasing, rent collection, HUD/LIHTC compliance, marketing and physical inspections
Carry out specialized compliance projects at properties requiring intensive support (ex. catching up on large volumes of past-due resident recertifications to restore compliance
Conduct full recertification cycles in response to programmatic changes (e.g., funding shifts, regulatory updates)
Travel extensively to perform documentation reviews providing hands-on assistance to meet deadlines and avoid regulatory penalties
Play a key role in lease-up efforts at new or transitioning communities
Provide on-site leasing support to help meet occupancy goals and timelines
Ensure compliance with HUD/LIHTC requirements during lease-up phases, including documentation and recertifications
Work closely with site teams and support departments to facilitate a smooth lease-up process
Support WinnSTART / STOP processes, including, but not limited to: property setup tasks, vendor coordination and onboarding support to ensure smooth transitions
Participate in due diligence activities such as lease file audits and physical inspections
Contribute to documentation and analysis of findings to support operational readiness
Facilitate training efforts for on-site staff, focusing on operational procedures, compliance standards and customer service excellence
Qualification
Required
High school diploma or GED equivalent
1-3 years of relevant work experience
1-3 years of supervisory / management experience
2 years of experience in affordable multi-family property management
This role has a 95% travel requirement
Strong understanding of HUD / LIHTC programs
Proven marketing and leasing experience at market rate multifamily communities is a plus
A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web based applications
Ability to produce complex documents, maintain databases and perform analysis
Excellent customer service skills
Outstanding verbal and written communication skills
Ability to manage multiple assignments and tasks
Ability to collaborate with various stakeholders across the organization
Preferred
Bachelor's degree
Previous experience with property management software's such as Yardi or RealPage OneSite
Benefits
Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
Company
WinnCompanies
WinnCompanies is a real estate firm that specializes in property management services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
A
Arthur Winn
Principal
Patrick Appleby
President - WinnResidential
Recent News
Hartford Business Journal
2026-01-09
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