Rochester Regional Health · 3 weeks ago
Switchboard Operator
Rochester, NY
Part-time
Onsite
Entry Level
$17.25/hr - $19.88/hr
2+ years expRochester Regional Health is seeking a Switchboard Operator who possesses strong interpersonal and organizational skills to ensure customer satisfaction. The role involves managing calls, providing patient information, and assisting with departmental schedules and requests.
Health CareHospitalMedicalPrimary and Urgent CareWellness
Responsibilities
Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager
Qualification
Required
Two (2) years customer service experience, preferably in a fast pace environment setting
Demonstrated compassion, empathy and customer service skills
Strong verbal and written communication skills, including excellent diction and articulation
Ability to multitask and work under rigorous pressure
Proficient in use of computers; must be able to type a minimum of 35 wpm
Preferred
Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire
Company
Rochester Regional Health
Rochester Regional Health provides integrated health services.
10001+ employees
H1B Sponsorship
Rochester Regional Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$15.6MKey Investors
New York State Department of HealthMother Cabrini
2025-12-12Grant· $15M
2024-02-27Grant· $0.6M
Leadership Team
Richard Davis
CEO
Recent News
Rochester Business Journal
2025-12-25
Rochester Business Journal
2025-12-19
Rochester Business Journal
2025-11-07
Company data provided by crunchbase