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Spectrum · 15 hours ago

Customer Service Representative | Technical Support

Bridgeton, MO

Full-time

Onsite

Entry Level

1+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. They are seeking a Customer Service Representative focused on Internet and Voice Repair to provide support by phone, troubleshoot technical issues, and handle billing inquiries.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers

Providing customer support by phone, troubleshooting internet and phone technical issues, and handling basic billing inquiries and payments

Continuously learning and turning that knowledge into customer service wins

Uncovering customers needs, creating solutions, and resolving problems

Making a positive impression on customers through a best-in-class experience

Representing a Fortune 100 company with professionalism and courtesy

Working in an open, friendly environment with a supportive, energetic team

Managing tough feedback from clients and conveying a strong understanding of Spectrum services

Qualification

Customer serviceTechnical supportMS OfficeMulti-taskingProblem-solvingCommunication

Required

High school diploma or equivalent

Ability to work a variety of schedules including nights, weekends, and holidays

Ability to read, write, speak and understand English

1+ years of customer service or related experience

6+ months of basic technical support experience

6+ months of heavy volume phone experience

6+ months working with computers and software applications

Preferred

6+ months of customer service or related experience

6+ months of basic technical support experience

6+ months of heavy volume phone experience

6+ months working with computers and software applications

MS Office

computer skills

typing

Communication

organization

time management

customer service

Dependable

problem-solving

professional

positive

proactive

multi-tasking

resilient

Benefits

Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees