The Hershey Company · 6 hours ago
Analyst, Video Conferencing
Hershey, PA
Full-time
Onsite
New Grad, Entry Level
0+ years expThe Hershey Company is seeking an Analyst for Video Conferencing Technology responsible for supporting and optimizing enterprise video conferencing platforms. This role involves ensuring reliable virtual collaboration experiences and contributing to strategic AV initiatives to enhance engagement and operational efficiency.
ConfectioneryFood and BeverageManufacturingService IndustrySnack Food
Responsibilities
Provide day-to-day support for video conferencing platforms (e.g., Microsoft Teams, Zoom), including troubleshooting, user assistance, and issue resolution
Monitor and maintain the performance of video conferencing systems and integrated meeting room technologies to ensure uptime and quality
Assist in the deployment and configuration of conferencing hardware and software across global meeting spaces
Collaborate with IT, facilities, and vendors to support AV integrations and ensure consistent user experiences
Document support procedures, create user guides, and contribute to training initiatives to improve adoption and reduce support requests
Support the implementation of AV equipment refresh cycles, digital signage, and wayfinding solutions, ensuring technology remains current and reliable
Participate in pre-event site assessments and post-event reviews to optimize AV setup and service delivery for both on-site and remote events
Engage with stakeholders (e.g., Corp Comm, event organizers) to clarify requirements, communicate service levels, and contribute to continuous improvement of AV services
Qualification
Required
Technical Knowledge of Conferencing Platforms: Strong understanding of video conferencing tools such as Microsoft Teams, Zoom, and related hardware (e.g., cameras, microphones, room systems). Ability to configure, support, and troubleshoot these technologies in a corporate environment
Customer Service Orientation: Demonstrates a user-first mindset with the ability to communicate clearly and empathetically. Builds trust by resolving issues efficiently and providing proactive support
Problem Solving & Root Cause Analysis: Uses analytical thinking to identify, diagnose, and resolve technical issues. Applies structured troubleshooting methods and escalates appropriately when needed
Collaboration & Teamwork: Works effectively with cross-functional teams including IT, facilities, and external vendors. Shares knowledge and contributes to a positive, solutions-focused team culture
Adaptability & Learning Agility: Stays current with evolving conferencing technologies and best practices. Quickly adapts to new tools and processes while continuously seeking ways to improve service delivery
Continuous Improvement: Proactively identifies opportunities to enhance AV processes, technology adoption, and service reliability in alignment with company strategy
Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered in lieu of a degree
Experience: 0-3 years of experience supporting video conferencing technologies in a corporate or enterprise environment
Preferred
Experience with Microsoft Teams Rooms, Zoom Rooms, or similar platforms
Company
The Hershey Company
The Hershey Company is headquartered in Hershey, Pa., and is an industry-leading snacks company with a purpose to make more moments of goodness through its iconic brands.
10001+ employees
H1B Sponsorship
The Hershey Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (7)
2022 (6)
2021 (4)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$4.62B2025-10-21Post Ipo Debt· $1.88B
2025-02-19Post Ipo Debt· $2B
2023-05-01Post Ipo Debt· $750M
Leadership Team
Kirk Tanner
Chief Executive Officer
Michele Buck
President & CEO
Recent News
2026-01-07
2026-01-07
Company data provided by crunchbase