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MCI · 5 months ago

Toll Collection Agent

Parkersburg, WV

Full-time

Onsite

New Grad, Entry Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, and they are seeking a Toll Collection Agent to assist with customer inquiries and account setups at the Parkersburg Memorial Bridge facility. The role involves processing payments, managing customer inquiries, and collaborating with customer service professionals to enhance the overall customer experience.

Business Information Systems

Responsibilities

Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices

Assist customers with new account setup, questions, and concerns

Process payments utilizing the toll operations back-office systems

Manage in-person customer related inquiries regarding toll activities, complaints, etc

Collaborate with customer service professionals to improve to overall customer experience

Assisting with incoming customer service phone calls to resolve issues

Complete end of day/shift deposits and balancing reports

Adhere to all attendance and work schedule requirements

Qualification

Customer serviceData entryCash handlingConflict resolutionProblem solvingTeam orientationMulti-taskingCommunication skillsOrganizational skills

Required

Must be 18 years of age or older

High school diploma or equivalent

Experience with data-entry utilizing a computer

The ability to read and speak English fluently

Excellent organizational, written, and oral communication skills

Ability to work shifts that will likely include weekends

Cash handling experience on a computerized system

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem solving and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused, and self-manage

Strong team orientation and customer focus

Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred

Experience in customer service, tech support, inside sales, or back-office support

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings: Secure your future with retirement savings programs, where available.

Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance: Access life insurance options to safeguard your loved ones.

Supplemental Insurance: Accident and critical illness insurance

Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training: Learn new skills while earning a paycheck.

Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code: Be comfortable while you work.