UPMC · 1 day ago
Patient Services Representative- UPMC Lititz, Full-time Flex, Night Shifts
Lititz, PA
Full-time
Onsite
Entry Level
2+ years expUPMC is a healthcare provider dedicated to delivering excellent patient experiences. The Patient Services Representative is responsible for welcoming patients, educating them about financial obligations, scheduling appointments, and ensuring a high standard of service excellence.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Provide a warm greeting for all patients
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
Collect copayments and any other applicable patient payments at the point of service
Confirm and/or update patient registration information at checkout
Schedule follow-up appointments within the practice at checkout
Schedule or connect patient to resources to schedule for ancillary services at checkout
Help patients navigate the healthcare system by providing clear and understandable instructions
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience
Register patients in Biometrics (fingerprint recognition) program and explain benefits
Promote MyUPMC patient portal and assist patients in registration when applicable
Assist patients in education of financial responsibility and connect them to advocacy resources as needed
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Appropriately distribute / triage phone calls to other areas and / or clinical providers
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Qualification
Required
Completion of high school graduate or equivalent is required
Strong customer service skills that ensure that patients and family members have the desired UPMC Experience
Ability to provide a warm greeting for all patients
Ability to guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
Ability to collect copayments and any other applicable patient payments at the point of service
Ability to confirm and/or update patient registration information at checkout
Ability to schedule follow-up appointments within the practice at checkout
Ability to schedule or connect patient to resources to schedule for ancillary services at checkout
Ability to help patients navigate the healthcare system by providing clear and understandable instructions
Ability to provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care
Understanding of the principles of service recovery and ability to take appropriate action to recover from service that does not meet the expectation of the UPMC Experience
Ability to register patients in Biometrics (fingerprint recognition) program and explain benefits
Ability to promote MyUPMC patient portal and assist patients in registration when applicable
Ability to assist patients in education of financial responsibility and connect them to advocacy resources as needed
Ability to confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
Ability to obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
Ability to appropriately distribute / triage phone calls to other areas and / or clinical providers
Ability to assist with administrative duties in the office including but not limited to scanning of medical records and faxing
Ability to perform in accordance with system-wide competencies/behaviors
Ability to perform other duties as assigned
Act 34 clearance
Preferred
Experience with personal computer-based applications, other various office equipment and proficient typing skills
Two years of experience in a medical / billing / fiscal or customer service function
Knowledge of medical terminology
Prior experience with Medipac, Epic, or other health records systems
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
Recent News
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