Mesilla Valley Transportation ยท 3 weeks ago
Technical Support Analyst I
El Paso, TX
Full-time
Onsite
Entry Level
2+ years expMesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S., specializing in time-sensitive service. The Technical Support Analyst I is responsible for ensuring proper computer operation, providing support to customers, and fostering customer education through proactive troubleshooting and problem-solving.
Freight ServiceRailroadTransportation
Responsibilities
Respond to customer inquiries via phone or email
Document and track customer issues using a ticketing system
Provide basic troubleshooting and problem-solving for common technical issues
Follow standard operating procedures to resolve technical problems
Escalate unresolved issues to higher-level support or specialized teams
Provide step-by-step guidance to customers
Monitor system alerts and notifications
Perform basic system health checks and report anomalies
Document solutions and create knowledge base articles for common issues
Maintain accurate records of customer interactions and resolutions
Assist customers with basic usage and navigation of products or services
Provide training and educational resources to customers as needed
Assist in the creation and maintenance of technical documentation
Work closely with product development and delivery teams to resolve complex issues
Perform system updates, patches, and maintenance tasks
Identify opportunities for automation and process improvement
Provide regular updates to users on the progress of their issues, especially for prolonged or complex cases
Participate in professional development opportunities to stay current with industry trends and technologies
May assist or observe with troubleshooting critical issues
Works an on-call rotation as needed
Maintains professionalism in written and verbal communication with customers as required
Qualification
Required
Respond to customer inquiries via phone or email
Document and track customer issues using a ticketing system
Provide basic troubleshooting and problem-solving for common technical issues
Follow standard operating procedures to resolve technical problems
Escalate unresolved issues to higher-level support or specialized teams
Provide step-by-step guidance to customers
Monitor system alerts and notifications
Perform basic system health checks and report anomalies
Document solutions and create knowledge base articles for common issues
Maintain accurate records of customer interactions and resolutions
Assist customers with basic usage and navigation of products or services
Provide training and educational resources to customers as needed
Assist in the creation and maintenance of technical documentation
Work closely with product development and delivery teams to resolve complex issues
Perform system updates, patches, and maintenance tasks
Identify opportunities for automation and process improvement
Provide regular updates to users on the progress of their issues, especially for prolonged or complex cases
Participate in professional development opportunities to stay current with industry trends and technologies
May assist or observe with troubleshooting critical issues
Works an on-call rotation as needed
Maintains professionalism in written and verbal communication with customers as required
Associate's Degree in IT related field or relevant work experience
Two years (2) of relevant experience
Basic certifications - A+
Preferred
Associate's Degree in IT related field or relevant work experience
Two years (2) of relevant experience
Basic certifications - A+
Benefits
401(k)
Dental Insurance
Health Insurance
Life Insurance
Paid Time Off
Tuition Reimbursement
Vision insurance
Company
Mesilla Valley Transportation
MVT Services is a locally-owned transportation providers in Western Texas and Southern New Mexico.
1001-5000 employees
H1B Sponsorship
Mesilla Valley Transportation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Corey Goux
Chief Information Officer
Jackie Jones
CMO
Recent News
Company data provided by crunchbase