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AT&T · 3 weeks ago

Call Center Bilingual Collections Representative (English/Spanish) - Hybrid Onsite Recruiting Session

Orlando, FL

Full-time

Hybrid

New Grad, Entry Level

$18.50/hr - $21.38/hr

AT&T is a global leader in communications and technology, and they are seeking a Call Center Bilingual Collections Representative to join their team. In this hybrid role, you will provide billing support and perform collections management to assist customers with their account balances while delivering excellent service and fostering customer loyalty.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

Responsibilities

You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions

You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers

You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services

You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures

You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required

In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly

You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service

Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business

Qualification

Call center experienceBilingual (English/Spanish)Customer service experienceNegotiation skillsProfessional demeanorInterpersonal skillsAdaptability

Required

Call center or customer service experience

Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations

Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required