Philadelphia Art Museum · 1 month ago
Visitor Services Assistant (Temporary)
Philadelphia, PA
Part-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrThe Philadelphia Museum of Art is committed to fostering an inclusive workplace and actively seeks to employ a diverse group of individuals. The Visitor Services Assistant serves as an ambassador for the museum, providing exceptional customer service and engaging with visitors to enhance their experience.
AssociationE-CommerceNon Profit
Responsibilities
Be a respectful, inviting, and approachable presence at all times while in the museum
Actively greet the public and provide a warm welcome and orientation to the museum and its spaces
Engage in conversation with visitors about the museum and its collections
Operate the museum’s ticketing terminals efficiently and accurately
Assist all members, groups, and visitors of the museum with their ticketing needs, including general admission, tours and special events
Promote museum programs and sell memberships
Communicate effectively with visitors
Enforce PMA policies and respond accordingly to emergencies and alarms
Work effectively and collaboratively with other departments including but not limited to Development, Special Events, Education and Protection Services
Assist visitors at the coat check
Ensure all visitor facing spaces, and personal workspaces, adhere to museum standards of cleanliness and sanitation
Complete opening and closing procedures in a timely and efficient manner
Attend department trainings and meetings
Work in other departments when possible, including regular Special Event shift offerings
Perform other duties as assigned
Qualification
Required
Outstanding customer service and conflict resolution skills
Prior cash handling experience
Friendly and professional demeanor
Genuine interest in communicating with and assisting others
A track record of dependability and punctuality are essential
High School diploma, or equivalent
Able to remain standing for extended periods of time
Able to utilize computers and other office equipment required of this job
Able to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space
Able to access most public and staff areas of the museum campus
Able to regularly set up, adjust, and operate a computer/keyboard and other office equipment used to generate work/transmit data
Must be able to perform the essential duties of the role for the entirety of the shift (up to 11 hours)
Able to remain stationary for up to eight hours
Able to work in and navigate a confined location for up to eight hours
Able to work with a large volume of visitors in a consistently fast-paced environment, sometimes outdoors if needed
Able to move items up to 20 pounds
Must be comfortable working in an environment with variable indoor temperatures and occasional outdoor tasks
Adhere to a business casual dress code, maintaining a professional appearance appropriate for the workplace
Communicate needs and concerns professionally and respectfully to foster effective collaboration
Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums
Adheres to the museum's code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest
Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum's staff, volunteers, and audiences
Maintains confidentiality
Adheres to all museum protocols, procedures, rules, and policies
Preferred
Personal interest in the arts or a related field preferred, but not necessary
Experience in hospitality, customer service and/or retail preferred
Benefits
Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays
Company
Philadelphia Art Museum
We're Philadelphia's art museum, a landmark building, a world-renowned collection. A place that welcomes everyone.
Founded in 1876
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sasha Suda
George D. Widener Director & CEO
Robert Rambo
Retired CFO
Recent News
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2025-11-22
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