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Bridgestone HosePower · 4 weeks ago

IT Client Support Specialist

United States

Full-time

Remote

Entry Level

$40K/yr - $50K/yr

1+ years exp

Bridgestone Hosepower Llc is seeking an IT Client Support Specialist responsible for providing technical assistance and support to end-users. The role involves troubleshooting issues, maintaining IT infrastructure, and delivering exceptional customer service to both internal and external stakeholders.

Plastics and Rubber ManufacturingWholesale

Responsibilities

Respond to help desk tickets and provide timely technical support for hardware, software, and network issues

Install, configure, and maintain computer systems, peripherals, and software applications

Perform routine system updates, patches, and security checks

Troubleshoot and resolve issues related to operating systems (Windows, macOS, Linux) and common applications

Assist with network connectivity problems, including LAN, Wi-Fi, and VPN configurations

Maintain IT asset inventory and ensure proper documentation of equipment and licenses

Support remote users and provide guidance on IT best practices

Collaborate with other IT team members to escalate and resolve complex technical problems

Ensure compliance with organizational IT policies and security standards

Create and maintain knowledge base articles for common issues and solutions

Qualification

CompTIA A+WindowsMacOSLinuxCompTIA Network+Microsoft Office SuiteBasic networking conceptsTicketing systemsCustomer serviceCybersecurity best practicesProblem-solvingCommunication skillsTeamwork

Required

High School Diploma or equivalent (required)

CompTIA A+ (required or strongly preferred)

1–2 years of experience in IT support, help desk, or technical troubleshooting roles

Hands-on experience with operating systems (Windows, macOS, Linux)

Common productivity software (Microsoft Office Suite, email clients)

Basic networking concepts (TCP/IP, DNS, DHCP)

Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools

Strong problem-solving and analytical abilities

Excellent communication and customer service skills

Ability to work independently and as part of a team

Basic understanding of cybersecurity best practices

Preferred

Associate or Bachelor's Degree in Information Technology, Computer Science, or related field (preferred)

CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation (preferred)

Ability to manage multiple tasks and prioritize effectively

Strong attention to detail and documentation skills

Adaptability to new technologies and willingness to learn

Company

Bridgestone HosePower

Bridgestone HosePower is a hose sales and service company that offers hydraulic and industrial hoses, hose assemblies. It is a sub-organization of Bridgestone Corporation.

Founded in 1968

Orange Park, Florida, USA

1001-5000 employees