Boar's Head Brand · 14 hours ago
Specialist III, Technical Support
Sarasota, FL
Full-time
Onsite
Mid Level
3+ years expBoar's Head Brand is seeking a Specialist III for Technical Support who will act as the Subject Matter Expert for processes and procedures in the Service Desk. This role involves providing technical assistance, managing ITSM tools, and supporting various hardware and software systems within the enterprise environment.
Food Production
Responsibilities
Installs, modifies, configures, and repairs computer hardware and software systems, and provides Tier, I, II, and III technical assistance to system users and technical peers
Perform oversight and administration of ITSM Tools, accuracy of information in ticketing system, and compliance to current & future KPI’s, Performance Metrics, Incident Queue Management & Problem Management (RCA) in ITSM Tool
Installs, configures, troubleshoots, and upgrades computer-related production equipment, end user computing devices, mobile devices, telephony devices, conference room hardware, focusing on Continuous Improvement, Innovation, and supporting Technical & Functional Testing of new technologies
Administration, Management, and Monitoring of Telephony & Voicemail Systems. Performs Tier I/II/III Support and troubleshoots/resolves Incidents or Problems related to telephony and voicemail systems. Installs and maintains extensions, phone lines, and fax devices as needed. Acts as liaison between equipment vendors and the company
Ensures workarounds and permanent fixes are documented and communicated to Service Desk Specialists
Creates, Updates, and maintains Standard Operating Procedures, How To Documents and Work Instructions at the direction and/or request of the IT Service Support Supervisor, IT Systems Support Manager, or Director. Reviews documentation for accuracy and integration into Knowledge Management System
Performs administration and integration of local area network(s) (LAN) and wireless local area networks (WLAN), under the direction of the IT Service Support Supervisor, , Director, and/or Network & Security Team
Implements, Maintains, & Supports any future electronic or technical systems as may be required
Installs, configures, monitor’s, troubleshoots, and maintains stand-alone/network printers and/or Multi-Function Devices
Installs, configures, supports, provides guidance for standard or specific software packages, such as operating systems, standard applications that include but are not limited to Microsoft Office Suite Applications, O365, Edge or On-Prem applications, SaaS applications, LP Vendor Systems Support, ERP applications, or custom applications, etc
Instructs users in use of equipment, software, and manuals, including one on one training, and the creation of value-added documentation. Provides additional and continued training as need in support of integrated hardware & software systems
Performs infrastructure troubleshooting to isolate and diagnose common network related problems, creates relevant documentation, such as network diagrams and maintains accuracy of data in IPAM Tool or relevant management systems
Support IT Technical & IT Operations Team in continued expansion and ongoing support of Infrastructure & Server Equipment, including but not limited to UPS, Servers, Switch Gear, Storage, etc
Installs and troubleshoots wiring as required for local area network and telephony systems, including isolated or segmented networks
Monitor functioning of equipment, including mobile devices, to ensure systems operation & function within compliance with OEM specifications
Site administration of the local and enterprise CMDB, documentation and allocation of assets within the asset lifecycle
Perform or Assist in the Preventive Maintenance on computers, & printing devices, peripherals, etc
Administration & Monitoring of Incident Management & Request Fulfillment queues in ITSM Tool, focusing on continuous improvement and emphasis on root cause analysis
Qualification
Required
High School Diploma Required
One (3) to three (5) years of proven experience in a Manufacturing or Distribution environment. Support of ERP/MSC preferred
A+ Certification or equivalent
Network +
CCENT Certifications and/or equivalent
ITIL Foundations or Equivalent Certification a plus
Preferred
Associates/Bachelor's Degree Preferred
Company
Boar's Head Brand
Since Boar's Head was founded in 1905, much has changed.
1001-5000 employees
H1B Sponsorship
Boar's Head Brand has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (6)
2023 (8)
2022 (10)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Andrew Castor
Chief Security Officer
Cynthia Lopeman
Human Resources Business Partner
Company data provided by crunchbase