Medallion · 19 hours ago
Senior Account Manager
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $150K/yr
5+ years expMedallion is a leading provider operations platform focused on enhancing healthcare delivery. The Senior Account Manager will be responsible for managing and growing key customer relationships, ensuring customer success, and driving business growth through strategic engagement and collaboration with internal teams.
Artificial Intelligence (AI)Business Process Automation (BPA)Enterprise SoftwareHealth CareManagement Information Systems
Hiring Manager
Julia Masera
Responsibilities
Executive Value Realization & Champion Development
Early Executive Engagement: Identifying and engaging our executive contacts early in their Medallion journey, providing regular executive status updates
Executive Business Reviews & Onsites: Driving Executive Business Reviews (EBRs), focused on ensuring we have executive engagement and alignment on ROI
Executive Relationship & Champion Development: Building strong executive champions who advocate for Medallion by fostering deeper, trust-based relationships through strategic 1:1 engagements, exclusive events, and ongoing personal outreach. Establish customer champions who partner with Medallion to serve as references
Ongoing Account Management
Implementation Kickoff & Early Engagement: Establish key executive and admin relationships from the start, align on success metrics, and set clear expectations to drive early adoption and momentum
Ongoing Executive & Admin Engagement: Maintain regular strategic touchpoints through EBRs, onsites, and informal check-ins to reinforce value, drive adoption, and ensure alignment with evolving business goals
Renewal, Expansion & Escalation Strategy: Proactively showcase ROI, address potential risks early, and identify opportunities for expansion to position Medallion as a long-term strategic partner
Growth & Consumption
Consumption Conversations: drive the proactive discussion of consumption and consumption forecasting with our Executive customer contracts
Customer Engagement: Drive greater customer engagement across accounts by applying data insights, product and industry expertise
Expansion Opportunities: drive discussions to identify and execute on expansion opportunities
Renewal & Retention
Proactive Renewal Engagement: Drive successful renewals to maintain and grow existing revenue
Logo Retention: consistently achieve logo retention, net-retention, renewal, and expansion targets
Qualification
Required
5+ years of account management or customer success experience at a B2B SaaS startup
Proven experience leading and managing high touch healthcare and enterprise customer relationships
Achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis
Able to identify solutions, improve effectiveness of current strategies, and manage change
Previous experience creating growth plans and strategic business reviews for your clients
GTM and team oriented mindset
Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides)
Experience successfully working with and building relationships with senior executives and key stakeholders, both internally and externally
Strong operational skills that drive organizational efficiencies and customer satisfaction
Ability to influence and build credibility and trust across the organization and with customers
Problem solving, project management, interpersonal and organizational skills
Benefits
Equity
Bonus
Benefits
Company
Medallion
Medallion automates credentialing, enrollment, onboarding, and compliance to streamline healthcare network operations.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$128MKey Investors
Acrew CapitalSequoia CapitalSpark Capital
2025-08-18Series C· $43M
2022-06-23Series C· $35M
2021-11-03Series B· $30M
Leadership Team
Derek Lo
Founder & CEO
Recent News
Fierce Healthcare
2025-09-02
Company data provided by crunchbase