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The Galman Group · 3 weeks ago

Floating Assistant Community Manager

Jenkintown, PA

Full-time

Onsite

New Grad, Entry Level

The Galman Group is seeking a full-time Floating Assistant Community Manager to support the Community Manager in property operations. The role involves managing leasing, maintenance, and financial reporting, while ensuring compliance with relevant laws and enhancing community appeal.

Commercial Real EstateReal EstateReal Estate Investment

Responsibilities

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments

Assist in the preparation of monthly variance reports and provide other financial reporting information as required by Community Manager

Assist in the development, communication and monitoring of property budgets in a manner that supports the financial expectations of the company and allows the property to remain within budget

Assist Community Manager in the development of annual operating budgets for assigned properties and functional areas

Perform other special projects and duties as required by supervisor

Prepare contract documents as directed, verifying all documents are in order with necessary signatures

Prepare resident’s welcome package and letter

Prepare all appropriate forms for accounting adjustments

Prepare move-out reconciliation form for Community Manager's approval to remove vacating residents from computer system

Maintain securities access system, if applicable, issues security/access cards

Update and maintain resident contact and emergency information

Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments

Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters

Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis

Maintain open communication with Community Manager and Maintenance Supervisor

Contribute to cleanliness and curb appeal of the community on continuing basis

Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager

Enforce policies of the community

Prepare resident rent increase letters monthly

Prepare weekly Accounts Receivable Reports updating the potential collection of various past due receivable balances and keeping the Community Manager informed of past due and problem accounts on a timely basis

Review Accounts Receivable report weekly with Community Manager

Initiate and post late fee charges, as appropriate

Manage and investigate all discrepancies in lease payments

Analyze and reconcile monthly rental income, rent increases, and move-in and move-out information

Conducts market surveys monthly and provides trend report information. Shops competition and is aware of neighborhood market conditions

Welcomes and shows property to prospective new residents. Also, handles incoming phone calls, emails, and text messages from prospective new residents and completes appropriate paperwork

Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc

Performs any additional duties assigned by the Community Manager

Qualification

Property Management ExperienceCustomer Service SkillsCertified Apartment ManagerComputer Systems KnowledgeSales SkillsOrganizational SkillsInterpersonal SkillsWritten CommunicationOral CommunicationTeamworkFlexibility