Noble House Hotels & Resorts · 1 month ago
Catering Sales Manager
Redondo Beach, CA
Full-time
Onsite
Mid Level
3+ years expNoble House Hotels & Resorts is a hospitality company seeking a Catering Sales Manager responsible for managing social and wedding accounts. The role involves achieving revenue goals, maintaining client relationships, and coordinating events to ensure customer satisfaction.
HospitalityHotel
Responsibilities
Responsible for Social and Wedding accounts; managing an account base consisting of unsolicited inquiries, repeat/referral business, and appropriate accounts as assigned
Responsible for the sale of the business and assist in servicing the customer’s needs
Responds to all unsolicited sales inquiries fielding them in a timely manner and avoiding wherever possible the need to call the customer back
Maintains a 100% achievement of revenue goals on a quarterly basis
Manage wedding & social events along with social room block requirements of at least ten (10) rooms on peak per night
Determines the customer’s needs, space availability, event details and food & beverage requirements
Evaluate profitability, timeliness, and desirability of the business
Negotiate pricing, & aggressively and immediately close the sale
Responsible for maximizing revenues as well as maximizing function space usage and profitability
Must practice superior sales skills that result in building/maintaining of professional business relations
Must complete outside sales, telephone prospecting, e-blast promotions regularly
The individual must also have a solid knowledge of Delphi and the ability to understand book guidelines, and rate parameters
Assure coordination of all support service departments & assigned events
Assure inspection of all event arrangements (set-ups, meals, audio-visual operations, and support services) prior to each event
Responsible for communication and following through with hotel management and outside vendors to ensure the sale commitment is fulfilled
Distribute written communications detailing the needs of the customer and sales commitment
Responsible for establishing customer relationships that will encourage repeat business
Maintain knowledge of all Hotel services/features and hours of operation
Maintain complete knowledge in the use of all office equipment, computer and manual systems
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift
Greet all individuals arriving at offices courteously and assist with their needs
Maintains up to date files to ensure proper coordination of sales commitment as well as customer needs
Analyze and identify booking trends and patterns to maximize revenue opportunities
Attend and participate in revenue meetings, and other meetings as requested
Act as a liaison with competitors, industry associations, keeping abreast of competitor’s services, facilities, and accounts to ensure the hotel remains in a competitive position
Prepare contracts, rate proposals and property information databases
Maintain account files including signed contracts with current direct-bill applications
Work with accounts payable to ensure clients on direct billing are paying in a timely manner
Serve as effective liaison between hotel and accounts regarding billing
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
Always maintain positive guest relations
Participate in hotel and departmental functions for clients and Associates
The position requires professional telephone etiquette; answering phones, ensure messages are detailed, legible and accurate
Adapt and contribute to a positive environment and cooperative spirit with the sales and catering division, as well as participation in hotel and departmental functions for clients and Associates
Qualification
Required
2-year degree or related experience preferred
Minimum of three (3) years' hotel sales experience
Knowledge of MS Products (Excel/PowerPoint/Word/Outlook)
Knowledge of Delphi
Open availability including occasional evenings, weekends, and holidays
Careful attention to detail
Excellent communication skills, both verbal and written
Ability to establish strong relationships with clients
Maintain a 100% achievement of revenue goals on a quarterly basis
Manage wedding & social events along with social room block requirements of at least ten (10) rooms on peak per night
Determine the customer's needs, space availability, event details and food & beverage requirements
Negotiate pricing, & aggressively and immediately close the sale
Practice superior sales skills that result in building/maintaining of professional business relations
Complete outside sales, telephone prospecting, e-blast promotions regularly
Assure coordination of all support service departments & assigned events
Assure inspection of all event arrangements (set-ups, meals, audio-visual operations, and support services) prior to each event
Responsible for communication and following through with hotel management and outside vendors to ensure the sale commitment is fulfilled
Distribute written communications detailing the needs of the customer and sales commitment (resumes, event orders, etc.)
Maintain knowledge of all Hotel services/features and hours of operation
Maintain complete knowledge in the use of all office equipment, computer and manual systems
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift
Greet all individuals arriving at offices courteously and assist with their needs
Maintain up to date files to ensure proper coordination of sales commitment as well as customer needs
Analyze and identify booking trends and patterns to maximize revenue opportunities
Attend and participate in revenue meetings, and other meetings as requested
Act as a liaison with competitors, industry associations, keeping abreast of competitor's services, facilities, and accounts
Prepare contracts, rate proposals and property information databases
Maintain account files including signed contracts with current direct-bill applications
Work with accounts payable to ensure clients on direct billing are paying in a timely manner
Serve as effective liaison between hotel and accounts regarding billing
Anticipate guests' needs, respond promptly, and acknowledge all guests
Maintain positive guest relations
Participate in hotel and departmental functions for clients and Associates
Professional telephone etiquette; answering phones, ensure messages are detailed, legible and accurate
Adapt and contribute to a positive environment and cooperative spirit with the sales and catering division
Benefits
Complimentary Meals
Medical, Dental, Vision, 401K, Life Insurance
Discount Rates in our Noble House Hotels and Resorts Portfolio
Career Development Opportunities
Pay on demand.
Tuition Reimbursement
Company
Noble House Hotels & Resorts
Noble House Hotels & Resorts is a combination of boutique hotels, luxury resorts and adventures travel experiences.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jamie Colee
Chief Executive Officer
Scott Colee
Chief Marketing Officer
Recent News
2025-10-06
Company data provided by crunchbase