MRA Recruiting Services · 1 month ago
Senior Manager - Inside Sales
United States
Full-time
Hybrid
Senior LevelMRA Recruiting Services is a nonprofit employer association that serves over 4,000 employers. They are seeking a Senior Manager of Inside Sales to build and lead a modern inside sales organization that supports commercial growth and enhances customer experience.
Human Resources
Responsibilities
Build and scale Triad’s inside sales organization, including talent acquisition, team structure, and role definition
Establish a performance-driven, accountable culture focused on proactive customer outreach and service excellence
Support a structured hiring, onboarding, and evaluation process for inside sales roles
Deliver ongoing coaching, training, and development, including role plays, call reviews, and skills reinforcement
Create individualized development plans to build capability, consistency, and accountability
Activate and operationalize the inside sales strategy in alignment with commercial leadership
Translate growth priorities into daily activities, outreach expectations, and standardized sales behaviors
Design outreach cadences, qualification criteria, call flows, and customer engagement frameworks
Ensure consistent outbound engagement across core customer segments
Own pipeline generation expectations and monitor conversion, activity, and revenue metrics
Continuously refine processes based on performance data, customer insights, and field feedback
Build and optimize CRM workflows to support selling activities, improve data quality, and streamline productivity
Utilize CRM, call intelligence tools, and sales enablement platforms to support performance and coaching
Partner with IT and Sales Operations to enhance reporting, dashboards, and system adoption
Track and report trends, risks, and opportunities to commercial leadership
Partner with field sales, engineering, branch operations, and marketing to align customer coverage and go-to-market priorities
Ensure smooth and timely handoffs on complex or high-value opportunities
Represent the inside sales team in commercial planning, alignment meetings, and strategy reviews
Maintain strong internal relationships to support a cohesive customer experience across teams
Other duties as assigned
Qualification
Required
Demonstrated leadership experience with the ability to inspire teams, coach effectively, and drive accountability
Strong communication and influence skills with the ability to partner across commercial and operational functions
Proven success working with field sales, marketing, engineering, and operations to execute go-to-market strategies
Strong presentation and facilitation skills, including communicating strategy, performance results, and customer insights
Ability to manage complex customer interactions, handle objections, and guide teams through challenging conversations
Analytical mindset with the capability to interpret data, identify trends, and support decision-making
Strong problem-solving ability with experience building structure, processes, and systems in growing organizations
High level of organization and prioritization skills with the ability to manage multiple workstreams
Proficiency with CRM platforms, reporting tools, and sales enablement technologies
A proactive, action-oriented approach with the ability to move quickly and maintain momentum
Company
MRA Recruiting Services
MRA is not a staffing firm/agency. Our recruiting team specializes in employer-branded recruitment.
Founded in 1901
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase