Diligent · 1 day ago
Senior Customer Success Manager, Public Sector
Washington, DC
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $122K/yr
5+ years expDiligent is an AI leader in governance, risk and compliance SaaS solutions, helping over 1 million users and 700,000 board members. The Senior Customer Success Manager, Public Sector is responsible for coordinating successful end-to-end customer lifecycle management and ensuring long-term satisfaction and product usage among public sector agencies and partners.
Business IntelligenceCollaborationComplianceData CenterInformation TechnologyMeeting SoftwareMessagingRisk ManagementSaaSSoftware
Responsibilities
Seamless project management through all phases of the customer relationship, including managing the users of Diligent’s applications; the Board Directors and Corporate Executives
Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Diligent’s products and services to then be passed to the Expansion Sales team
Provide excellent customer experience for all accounts by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations
Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines
Provide customer feedback on solutions in order to assist in continuous improvement of the Diligent products
Ability to successfully manage multiple clients and products in an organized and meticulous manner
Act as liaison between multiple internal teams (services, sales operations, marketing, and sales)
Qualification
Required
5-7 years of Customer Success, Account Management or Post-Sales experience required
Public Sector experience required
Track record of over-achieving quota
A passion for collaboration and a deep understanding of the technology involved in SaaS
Excellent Project Management expertise and experience
Outstanding communication skills, both written and verbal
Strong Presentation skills and experience working with C-Level Executives and Directors
Strong technical focus and detailed knowledge of Microsoft Office Applications
Superb personal organizational skills to ensure all client commitments are met
Customer focused. Able to deliver extremely high levels of customer satisfaction
Able to perform well in the face of tight deadlines and tough technical and organizational challenges
Commercial acumen - see and build on the potential for growth of clients
Benefits
Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs
Company
Diligent
Diligent is the largest GRC SaaS provider, with 1M users, across 23,000 organizations, valued at $7B+ and $500 million+ in revenue.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$30MKey Investors
Clearlake Capital Group
2020-08-05Private Equity
2018-02-09Corporate Round
2016-02-16Acquired
Leadership Team
Michael Flickman
Executive Vice President and Chief Technology Officer
D
David Adkins
Vice President, Customer Success
Recent News
Company data provided by crunchbase