MCI USA · 1 week ago
Cvent Registration Manager
Washington, United States
Full-time
Onsite
Mid LevelMCI USA is an established company offering significant growth opportunities, and they are seeking a Cvent Registration Manager. This role involves overseeing the registration process for conferences, ensuring client needs are met, and providing operational support to various teams.
Event Management
Responsibilities
Works with the client to establish business processes for events and communicates those to the internal support departments
Responsible for ensuring accurate setup for registration delivery
Responsible for QC of all client deliverables and client websites – Includes QC of intended business functionality and data
Prepares and trains the call center management and agents on event functionality and intended delivery prior to the event launch
Prepares weekly checkpoints containing progress numbers and suggested action for clients
Prepares Post Show Report after the completion of the event containing a full overview of the event with a completed SWOT analysis with recommendations
Create and monitor registration pace reporting with year-over-year information to identify trends and react accordingly to those trends
Prepare a full project plan containing information for all aspects of the event and delivery. This project plan would contain information on client onboarding and discovery, website builds and launch, data and application integrations, marketing plans, onsite planning, requirements, etc
Establish event goals based on client needs and monitors in order for them to be met/exceeded
Coordinates event priorities for the internal support teams
Coordinates and leads the event onboarding meeting, weekly client meetings, pre-onsite meetings and post event meeting
Exercise independent decision authority for problem resolution
Relationship Management to include: Client, IT, Call Center, Marketing, Accounting, Team Members, Executive Team, and Sales
All other duties as assigned
Qualification
Required
Proficient in Cvent Platform
Professional written and verbal communication skills
Multi-task oriented
Exceptional organizational and time-management skills
High attention to detail
Proficient in Microsoft Office
Available for moderate travel (20%-30%)
Degree preferred but not required
Preferred
Knowledge of registration/convention industry preferred
Benefits
PTO
13 paid Company Holidays, including closure Christmas Eve - New Year’s Day
401K
Medical, Dental, Vision and Supplementary Insurances
Employer-paid Group Life Insurance, Short-Term and Long-Term Disability
Employer-paid Family Building Benefit (fertility, adoption, & surrogacy)
Employer-paid Mental Health Benefit
Pet Discount Program
Company
MCI USA
MCI USA engage and activate their target audiences, building community and boosting client performance. It is a sub-organization of MCI Group Holding.
Founded in 1989
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Erin Berggren
Vice President, Association Solutions MCI | USA
Recent News
MCI USA Operating Co.
2025-08-19
Business Live
2025-02-13
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