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Merchants Fleet · 3 weeks ago

FleetShare Operations Specialist (Michigan)New

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $70K/yr

Merchants Fleet is the fastest growing fleet management company in North America, and they are seeking a FleetShare Operations Specialist to provide onsite support to their product clients. The role focuses on delivering superior customer service and managing operations within the assigned territory for the FleetShare product.

Fleet Management

Comp. & Benefits

Responsibilities

Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary

Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners

Facilitate documentation for new or renewing FleetShare users

Conduct inspections for new vehicles entering the program

Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access

Build and maintain relationships with key onsite contacts within client operations

Manage usage in the defined territory to increase utilization and income

Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles

Provide KPI reporting for the assigned territory internally and externally as required

Coordinate vehicle movements and material shipments within the territory

Handle billing for charges incurred within the assigned territory

Collaborate with cross-departmental teams within Operational and Technical departments

Troubleshoot product technology onsite as needed

Take on additional projects as assigned

Use of personal vehicle is required with travel reimbursement

Travel as necessary to current and future FleetShare locations within the territory of Michigan

Qualification

FleetShare fleet management systemCRM (Salesforce)LeaseWaveMicrosoft Office SuiteCritical thinkingCustomer serviceTelematics softwareCommunication skillsTime managementOrganizational skillsInterpersonal skillsProblem-solvingProject managementTeam collaboration

Required

Proven experience in managing deadlines and providing feedback on trends and customer challenges

Must hold a valid U.S. driver's license and an acceptable driving record at time of hire

Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company's vehicle insurance carrier

Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks

Excellent customer service, communication, and listening skills

Aptitude to learn FleetShare fleet management system (Agile/TSD), CRM (Salesforce), and LeaseWave

Strong Microsoft Office Suite skills; ability to learn and utilize company software

Effective time management and organizational skills

Critical thinking and problem-solving ability

Exceptional verbal, written, presentation, project management, and interpersonal skills

Ability to work independently and collaboratively as part of a team

Must be comfortable working on your feet for extended periods throughout the shift

Work is primarily conducted outdoors in varying weather conditions, including heat, cold, rain, or wind

Frequent bending, kneeling, and reaching to complete tasks