Siemens Healthineers · 2 days ago
Customer Service Engineer - Pocatello, ID
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$68K/yr - $93K/yr
5+ years expSiemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Customer Service Engineer will be responsible for servicing diagnostic equipment, ensuring timely repairs, and maintaining strong customer relationships while managing financial performance within their territory.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
You will be servicing Diagnostic Equipment in the Pocatello, ID area
You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision
You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR
You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
Provides mentoring to other CSE’s on all competencies and responsibilities
Qualification
Required
Minimum high school diploma; technical Associates Degree or equivalent preferred
Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions
5-7 years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
Valid driver's license, ability to drive independently day and night, and good driving record required
Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy & Collaboration Mgmt Diagnostic Imaging
Sebastian Kronmueller
Vice President, Head of Strategy & Business Development - Laboratory Diagnostics
Recent News
South Africa Today
2026-01-07
2026-01-07
Company data provided by crunchbase