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SONIFI Solutions, Inc. · 2 days ago

Network Support Tier 2 Level 1

Sioux Falls, SD

Full-time

Onsite

New Grad, Entry Level

SONIFI Solutions, Inc. is a company dedicated to enhancing guest experiences in the hospitality industry through innovative technology. They are seeking a Technical Support Tier 2 – Level 1 to provide critical support for their hospitality technology products, ensuring timely assistance to hotel customers and minimizing downtime.

ContentHospitalitySoftware

H1B Sponsor Likely

Responsibilities

Provide phone and email support for SONIFI’s suite of hospitality technology systems

Troubleshoot and resolve remote issues related to:

System software and hardware

Customer portals and remote access tools

Internet connectivity and Wi-Fi networks

MATV and video delivery systems

Document all activity in Salesforce and assist with data gathering and reporting

Identify patterns in support cases and recommend potential improvements

Maintain a consistent and dependable presence in a 24/7 support environment

Work a fixed or rotating shift, including nights, weekends, and holidays as needed

Remain customer-focused and composed in a fast-paced call center setting

Qualification

Cisco routersSwitchesWireless networking protocolsRemote troubleshootingSalesforcePassion for learningEffective communicationOrganizational skillsCustomer-focused

Required

Associate's degree in a technical field or equivalent combination of education and experience

Comfort with phone-based support and remote troubleshooting

Basic understanding of Cisco routers and switches

Basic understanding of wireless networking protocols

Basic understanding of OSI model and basic routing concepts

Effective verbal and written communication skills

Ability to follow structured procedures and remain organized under pressure

Passion for learning and working with a wide range of technology platforms

Preferred

CCNA or similar certifications are a plus—but not required

Benefits

Health, dental, and vision insurance

401(k) with employer match

Paid time off (PTO) and paid holidays

Pet insurance

On-demand pay options

Professional development and cross-training opportunities

Company

SONIFI Solutions, Inc.

Founded in 1993

Sioux Falls, South Dakota, USA

501-1000 employees

http://www.sonifi.com/

H1B Sponsorship

SONIFI Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2020 (3)