Customer Support Agent jobs in United States
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Ad Hoc Labs (makers of Burner + Dialed) · 1 month ago

Customer Support Agent

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$21/hr - $25/hr

Ad Hoc Labs is seeking an experienced Customer Support Agent who will be responsible for maintaining high standards of customer satisfaction while representing the voice of the company. The role involves problem-solving and providing support to customers, requiring a customer-oriented service professional with technological skills and interests.

Information TechnologyMobile AppsSoftware

Responsibilities

Maintain a vast knowledge of the Burner product and any campaigns or experiments for the product; work directly with our product team as our customers’ representative
Identify and analyze issues using our proprietary tools to determine the underlying cause/s and respond to the customer accordingly with concise next steps
Collaborate with other agents to resolve issues and respond to cases in a timely, accurate, and professional manner
Follow internal guidelines for appropriate customer communication
Stay current on best practices, all things privacy related as well as enlightened hospitality
Troubleshoot and recreate customer app issues and ticket them to engineers
Handle App Store & Play Store reviews while maintaining a professional tone
Have the ability to bring someone new to our product and implement a product that will better our customers

Qualification

Customer Service SoftwareTroubleshooting Technology IssuesGoogle DocsSlackProblem SolvingAttention to DetailCommunication SkillsAdaptability

Required

A positive attitude with an inordinate amount of patience
Exceptional reading, listening and writing skills
Loves solving problems with a high attention to detail
Desire to work in a fast-paced startup on a small, highly collaborative team and can adapt to changes quickly
Knowledge/experience with troubleshooting difficult technology issues
Adapt to and troubleshoot new processes, issues, and features
Experience with software such as Google Docs, Slack, etc
Experience with Customer Service Software (Desk, ZenDesk, Help - Scout, etc.)
Access to consistent, reliable internet/WiFi is a must
Weekday & Weeknight availability

Benefits

Meaningful work on an innovative and growing set of products.
Collaborative, cross-functional work culture with an emphasis on autonomy and communication.
Investment in career development, including training, conferences, and online learning resources.
Potential for growth within the company.
Excellent medical and other benefits for full-time employees

Company

Ad Hoc Labs (makers of Burner + Dialed)

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We’re a company of app builders focused on making mobile communication faster, easier, and more intuitive.
dateFounded in 2012
location
Los Angeles, California, USA
people-size11-50 employees
web-link
https://www.adhoclabs.co

Funding

Current Stage
Early Stage
Total Funding
$0.07M
Key Investors
Techstars
2015-08-14Seed· $0.03M
2013-09-24Seed· $0.03M
2012-08-23Pre Seed· $0.03M

Leadership Team

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Greg Cohn
Founder & CEO
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Company data provided by crunchbase