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Four Seasons Hotels and Resorts · 1 day ago

In Room Dining Supervisor

Miami Beach, FL

Full-time

Onsite

Mid Level

Four Seasons Hotels and Resorts is a luxury hospitality company committed to exceptional guest experiences. The In-Room Dining Supervisor will oversee the In-Room Dining Department, ensuring quality service and guest satisfaction while managing staff and operations.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s In-Room Dining Department to ensure that established cultural and core standards are met

The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts

Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services

Attend regular operational meetings to ensure effective coordination and cooperation between departments

Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed

Please note that due to busy business levels you may be asked to perform tasks that are outside the scope of your job description in order to ensure a positive guest experience

Complete locally and federally required training classes or certification as required

Qualification

Supervisory skillsFood & beverage knowledgeCost controlLabor controlComputer proficiencyPublic relationsCoaching skillsEnglish proficiency

Required

Excellent reading, writing and oral proficiency in the English language

Knowledge of food & beverage service, cost control, labor control and accounting

The ability to operate computer equipment and other food & beverage computer systems

Supervisory responsibilities over the In-Room Dining Department

Ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts

Ability to describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits

Attend regular operational meetings to ensure effective coordination and cooperation between departments

Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed

Complete locally and federally required training classes or certification as required

Candidates must have valid work authorization for the U.S