SoFi · 21 hours ago
Senior Manager of New Products and Services
Jacksonville, FL
Full-time
Hybrid
Senior Level, Lead/Staff
$109K/yr - $187K/yr
8+ years expSoFi is a next-generation financial services company and national bank that is changing the way people interact with personal finance. The Senior Manager of New Products and Services will oversee project and program management for new product launches across Global Operations, requiring strong collaboration with various teams to ensure successful market introductions.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
As a general manager, lead the end-to-end servicing journey for all new products and services across global operations (including impacts to contact Centers, back office, fraud, AML and Collections)
Partner, develop and execute on growth initiatives, balancing long-term strategy with near-term Member Experience and Agent engagement outcomes
Collaborate with Product, Engineering, Marketing, Content, and Partnerships teams to outline critical product requirements, risk to build, and necessary mitigations for successful launch of quick launching product and services across the SoFi Brands
Set and achieve Operations KPI’s inclusive of Member CSAT scores, Complaints, PC NPS, and Risk mitigations
Optimize existing partnerships to enhance strategies and offering capabilities
Communicate the roadmap for new products and Services, to keep all Global Operations Teams informed and educated on New builds, potential Risks, and Operational Readiness
Work closely with Product Management to create a seamless customer experience, focusing on improving agent experience and removing pain points for members
Stay informed about conflicting product rollouts, risks to meeting launch dates, staffing and or training concerns and other Operations risks to keep the senior leader team informed
Qualification
Required
8+ years of relevant experience in Operations, Contact Center Strategy, or Program and Project management experience
Proven experience in leading and launching new offerings, and services
Strong analytical skills, with deep understanding of Capacity planning, Workforce Management Tools, Learning and development requirement
Self-driven and proactive with a bias for action. Willingness to take on various tasks, including less glamorous ones
Good understanding of the financial servicing landscape, key players, top issues, and competition
Ability to thrive in a fast-paced, self-driven environment, with experience in developing and launching new offerings and services
Bachelor's degree required
Specific experience in finance Operations, New Product launches, program and project management
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
Business Wire
2026-01-07
2026-01-06
dcm.com
2025-12-31
Company data provided by crunchbase