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Bath & Body Works · 22 hours ago

Project Manager Store Operations - BOPIS

Columbus, OH

Full-time

Onsite

Mid, Senior Level

$64K/yr - $92K/yr

5+ years exp

Bath & Body Works is committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to customers. The Project Manager for Store Operations - BOPIS will support the Buy Online, Pick Up in Store program by innovating store processes, collaborating cross-functionally, and improving customer-focused solutions.

BeautyConsumer GoodsPersonal Care and HygieneRetailShopping

No H1B

Responsibilities

Serve as subject matter expert with a broad and detailed knowledge of store operating procedures, including emerging trends in retail technology and omni-channel operations

Collaborate, develop and deliver new store strategies that support expansion of the BOPIS program, including real estate initiatives

Responsible for execution of primary work streams; owns development and implementation of project plan, timeline, communication and gaining leadership alignment

Gathers and prioritizes feedback from cross-functional teams and stores, then acts on relevant feedback to develop/adjust strategies and hindsight, redirecting projects as needed

Develop and deliver implementation tools and policy/store operating procedure documentation, and change management strategies

Collaborate with cross functional partners (Store Support, Finance, IT, etc.) to influence and gain alignment on operational and technology strategies that support new business concepts or initiatives

Identify and lead cross functional project teams to track deliverables, coordinate tasks, and accomplish project objectives

Proactively assess and monitor performance and stability of systems, working with appropriate teams to troubleshoot issues and implement improvements

Responsible for testing, implementation, and documentation of program enhancements

Maintain a clear focus on the needs of the stores; solicit feedback and drive improvements through strong working relationships with the Field

Support store questions and requests, steady state, and day to day operations as needed

Qualification

Process ImprovementProject ManagementCross-functional CollaborationMicrosoft Office SuiteRetail Operations ExperienceTechnical SkillsTime ManagementCommunication SkillsLeadership

Required

Proven ability to work with business leaders to develop store solutions based on understanding of store and business needs

Experience with influencing and collaborating with cross-functional groups, assessing customer needs and ability to communicate and negotiate effectively with all levels inside and outside the organization

Previous leadership in project management of large, complex projects

Proficient writing and proofreading skills, technical skills, and advanced knowledge of Microsoft Office Suite

Ability to multi-task large volumes of work, deliver under tight timelines, and demonstrate excellent time management; understands the speed is critical to success in a demanding environment

Demonstrated track record in new concept development and process improvement

Ability to travel for store visits

Bachelor's degree (B.A. / B.S.) from a four-year college or university; or minimum of 5+ years equivalent work experience

Preferred

Retail background, store selling, and operations experience preferred

Benefits

Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.

401k with company match and Associate Stock Purchase with discount

No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)

Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.

Tuition reimbursement and scholarship opportunities for post-secondary education programs

40% merchandise discount and gratis that encourages you to come back to your senses!