Sanitas · 1 month ago
Patient Representative Coordinator
Jacksonville, FL, USA
Full-time
Onsite
Entry Level
1+ years expSanitas is a global healthcare organization expanding across the United States. The Patient Representative Coordinator serves patients and medical staff by efficiently scheduling patient flow to the clinic and ensuring that all necessary information and documentation are collected for visits.
Insurance
Responsibilities
Welcomes and greets patients/clients/visitors to the department in a helpful and friendly way; determines the purpose of visit and directs them to appropriate person or department(s)
Schedules patient flow to the clinic based on predetermined appointment arrangements to allow the medical center to serve an adequate number of patients
When scheduling appointments, PRC screens patients for updated demographics, new patient visits or update registration and informs patients of adequate information that must be presented at time of visit
Compile and record medical charts, reports, and correspondence
Interview patients to complete insurance and privacy forms
Receive insurance co-pay payments and post amounts paid to patient accounts
Schedule and confirm patient appointments, check-ups and physician referrals
Answer telephones and direct calls to appropriate staff
Ability to work in a fast-paced environment
Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended
Assist with daily patient flow in areas as needed
Verifies patients by reading patient identification
Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations
Communicates observations of a patient's status to nurse-in-charge
Responsible for ordering medical supplies according to the department's needs
Able to rotate weekends, holidays, shifts and center location according to company needs
Participates in meetings of staff and department meetings
Shares acquired knowledge and learning
Consistently reports for duty on time
Keeps patient’s information private and limits conversation of a personal nature in patient’s presence
Degree of teamwork and cooperation with personnel from other departments
Check medical records and follow up obtaining missing results prior to the patient's appointment
Perform other duties as assigned by the supervisor
Qualification
Required
High School Graduate or equivalent
1+ years of experience in the medical field
Customer Service skills and training
Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience
Basic Computer Skills
Ability to work in a fast-paced environment
Consistently reports for duty on time
Preferred
3+ years of experience in customer service and the medical field preferred
Relevant or any other job-related vocational coursework preferred
English Advanced
Spanish Preferred
Creole Preferred
Company
Sanitas
En Sanitas Perú, nuestros planes de salud están enfocados en el acompañamiento, bienestar y cuidado de nuestros afiliados en cada etapa de su vida.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase