Northeast Georgia Health System · 1 month ago
Imaging Outpatient Manager
Buford, GA
Full-time
Onsite
Mid, Senior Level
3+ years expNortheast Georgia Health System is committed to improving the health of its communities. The Imaging Outpatient Manager is responsible for overseeing the day-to-day operations of the Imaging Department, ensuring effective communication among staff, and maintaining high standards of patient care and safety.
AssociationCommunitiesFitnessHealth Care
Responsibilities
Provides managerial oversight and effective leadership by assuring staffing plans meet patient care needs, staff training & education, equipment functioning, maintained new technology initiatives are implemented. This person will need to work closely with the NGHS Hospital Manager to assure consistency in process, policy and procedure
Direct supervision of all Imaging staff. Will work in conjunction with lead modality techs as appropriate staff to include receptionist, technologist, radiology nurses, tech aids and clerical support staff
Operate all radiographic equipment according to equipment specifications and produce quality radiographs consistently within department standards
Assure compliance with daily requirements for ACR, MQSA and FDA accreditation for Mammography and ACR accreditation for MRI,US and CT
Resolve customer/patient/staff conflicts, complaints, concerns. Contact patient experience coordinator as necessary
Maintain desired results in Patient Satisfaction Survey
Work closely with radiologists to insure timely report turnaround and address other physician issues related to patient care
Ensure staff follow good radiation safety practices, i.e. coning, shielding, film badge monitoring, according to state and federal guidelines
Responsible for patient flow, maintain and post daily work schedules and coordinate flow of patients with multiple exams (i.e. monitor patient wait times, assist with add-on and emergency cases) to meet productivity standards and maintain customer satisfaction
Manages Time and attendance for imaging center staff (approve vacations, maintain holiday schedule, sick days, ensures 24/7 coverage including holidays, etc.)
Ensure staff compliance in accurately and completely utilizing information systems according to department standards (i.e., order, arrive, start, complete/charge, cancel, record complications, fluoro time, drug history, repeats, complaints and transfers)
Monitor information systems continuously for outstanding or incomplete orders, evaluate folder list and assist each modality in obtaining necessary files and assure prompt handling of “call reports”, “send films”, “stat reads” etc
Completes designated employee evaluations promptly and submits to Operations Manager for review. (Includes disciplinary action, variances and productivity)
Maintain supplies and equipment
Maintains high level of contact with PASC Manager/Director to streamline front end operations of scheduling and registration at the Imaging Centers
Routinely monitors daily patient flow and throughput to ensure efficiency for all areas. Works with Radiologists on efficient process of through-put, results reporting and reports issues to Director. Creates monitoring tool for all aspects of the outpatient process
Develops immediate action plans to be discussed and approved for any area out of department goal
Routinely monitors wait times by modality, no show patients, rescheduled patients and add on patients. Provides management with routine reports and creates action plans for areas that are out of compliance or unable to accommodate. Routinely reviews IMC’s PHS schedule for accuracy and for education of staff and PASC team
Maintains high level of customer service and patient satisfaction. Responsible for complete review of patient satisfaction survey
Creates action plan for areas needing improvements. Monitors and reports success to management team
Provides education and instruction on NGHS customer service expectations to all receptionists, registrars, clerical staff, technologists and Radiology nurses. Monitors and assures all expectations are met
Provide routine manager rounding with all staff and physicians with the purpose of identifying barriers to prevent exceptional customer service or providing exceptional care. Record concerns and issues. Create action plans to resolve and monitor processes. Make changes/ improvements as necessary. Review routinely with Director
Closely monitors staff productivity daily and fluctuates staff schedules as needed. Maintains productivity rates on a bi-weekly basis
Works with Radiologists and all site supervisors to review clinical protocols and service practices for all outpatient procedures within NGHS
In conjunction with supervisory staff, assure all equipment is in good working condition and properly maintained
Assure all radiation safety practices are maintained by staff and physicians. Assure all practices meet TJC guidelines
Communicates routinely with physicians, office managers, and staff on scheduling or any other area of concern, to ensure we are meeting the needs and we are viewed as providing efficient customer service as we are results oriented
Responsible for outpatient services complaints and concerns. Resolve all complaints and recommend changes in process to eliminate problem areas. Keep Director informed of patterns to be addressed
Assure monthly staff meetings are held to communicate administrative and departmental information. Mentor site supervisors and lead staff to further develop leadership skills and implement business objectives
Participate in constant DNV readiness process for Imaging Service (i.e., daily departmental walk through, fire drills, special projects, infection control compliance and submit check list by due date
Assure monthly staff meetings are held and communication to staff on progression of issues is maintained
Assures staff complete annual skills and physicals on time. Maintain employee files with up to date certifications (ARRT, CPR, etc.)
Responsible for monitoring and maintaining productivity standards as defined by department
Responsible for implementation and maintenance of Visual management boards as well as leading process improvement initiatives
Leads Quest Management Systems for Imaging Department of NGMC
Qualification
Required
Current ARRT or ARDMS Program or equivalent
High School Diploma or GED
Graduate of accredited ARRT or ARDMS Program
3-5 years supervisor and/or management experience required in a hospital imaging environment preferred
Heavy emphasis on OR and ER imaging operations
Excellent customer service skills, focusing on providing exceptional patient experiences
Has knowledge and experience in making educated decisions based on situations that occur with working through problems with other departments and physician practices
Has knowledge of radiology nursing, diagnostic, CT, MRI (all procedures types), Nuc. Med/PET, Ultrasound, Women's Imaging to include mammography and bone density and working with cancer program to grow business
Diverse skills in problem solving complex issues and create changes in operations across department to quickly resolve
Demonstrated Clinical knowledge and expertise in Imaging services
Excellent communication skills with high-level physician practice administrators and staff, customer service oriented
Working knowledge of all radiological equipment to include RIS/PACS, dictation, all modalities, peripheral equipment, all hospital information systems to include scheduling and registration
Has high level knowledge in budgeting concepts and proficient in quality improvement initiatives
Ability to understand and meet customer needs and work with Imaging Director to implement new programs & consistent imaging protocols, practices consistent with delivery of care across Radiology sites
Provides managerial oversight and effective leadership by assuring staffing plans meet patient care needs, staff training & education, equipment functioning, maintained new technology initiatives are implemented
Direct supervision of all Imaging staff
Operate all radiographic equipment according to equipment specifications and produce quality radiographs consistently within department standards
Assure compliance with daily requirements for ACR, MQSA and FDA accreditation for Mammography and ACR accreditation for MRI,US and CT
Resolve customer/patient/staff conflicts, complaints, concerns
Maintain desired results in Patient Satisfaction Survey
Work closely with radiologists to insure timely report turnaround and address other physician issues related to patient care
Ensure staff follow good radiation safety practices, i.e. coning, shielding, film badge monitoring, according to state and federal guidelines
Responsible for patient flow, maintain and post daily work schedules and coordinate flow of patients with multiple exams
Manages Time and attendance for imaging center staff
Ensure staff compliance in accurately and completely utilizing information systems according to department standards
Monitor information systems continuously for outstanding or incomplete orders
Completes designated employee evaluations promptly and submits to Operations Manager for review
Maintain supplies and equipment
Maintains high level of contact with PASC Manager/Director to streamline front end operations of scheduling and registration at the Imaging Centers
Routinely monitors daily patient flow and throughput to ensure efficiency for all areas
Develops immediate action plans to be discussed and approved for any area out of department goal
Routinely monitors wait times by modality, no show patients, rescheduled patients and add on patients
Provides management with routine reports and creates action plans for areas that are out of compliance or unable to accommodate
Maintains high level of customer service and patient satisfaction
Creates action plan for areas needing improvements
Provides education and instruction on NGHS customer service expectations to all receptionists, registrars, clerical staff, technologists and Radiology nurses
Provide routine manager rounding with all staff and physicians with the purpose of identifying barriers to prevent exceptional customer service or providing exceptional care
Closely monitors staff productivity daily and fluctuates staff schedules as needed
Works with Radiologists and all site supervisors to review clinical protocols and service practices for all outpatient procedures within NGHS
In conjunction with supervisory staff, assure all equipment is in good working condition and properly maintained
Assure all radiation safety practices are maintained by staff and physicians
Communicates routinely with physicians, office managers, and staff on scheduling or any other area of concern
Responsible for outpatient services complaints and concerns
Assure monthly staff meetings are held to communicate administrative and departmental information
Participate in constant DNV readiness process for Imaging Service
Assures staff complete annual skills and physicals on time
Responsible for monitoring and maintaining productivity standards as defined by department
Responsible for implementation and maintenance of Visual management boards as well as leading process improvement initiatives
Leads Quest Management Systems for Imaging Department of NGMC
Preferred
Bachelors Degree
Company
Northeast Georgia Health System
Northeast Georgia Health System prides itself on core values, which help us achieve our mission of improving the health of our community.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
C
Carol Burrell
President and CEO
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