SoFi · 18 hours ago
Senior Telephony Engineer
United States
Full-time
Remote
Mid, Senior Level
$118K/yr - $204K/yr
3+ years expSoFi is a next-generation financial services company and national bank focused on transforming personal finance. The Senior Telephony Engineer will support and maintain systems and applications, optimize member interactions within the telephony platform, and ensure operational tools are configured and governed effectively.
CreditCredit CardsFinancial ServicesFinTechLendingWealth Management
Responsibilities
Translate operational requirements into technical configurations, workflows, and integrations within enterprise systems
Participate in solution design sessions and provide recommendations to ensure scalability, maintainability, and alignment with established standards
Develop, configure, test, and validate system changes or integrations under the direction of the team lead
Contribute to system diagrams, configuration playbooks, and architecture documentation
Diagnose complex issues and develop production fixes or enhancements in collaboration with technology partners and vendors
Support and maintain enterprise and SaaS applications used across Operations
Perform day-to-day configuration, user access management, and data validation to ensure system accuracy and performance
Build and manage operational reports and dashboards to provide visibility into metrics and workflows
Identify process inefficiencies and propose system improvements or automations
Create and maintain user guides, documentation, and training materials to support system adoption
Execute assigned project tasks and deliverables within defined timelines and scope
Partner with cross-functional teams to document requirements, test solutions, and support rollout activities
Track and communicate progress to project leads, escalating blockers or risks as needed
Contribute to implementation plans, testing scripts, and user acceptance testing efforts
Participate in retrospectives and continuous improvement reviews to optimize team processes
Support system maintenance, monitoring, and performance activities in partnership with IT and Infrastructure teams
Assist with system upgrades, environment configuration, and deployment preparation
Maintain documentation for system changes, release notes, and environment details
Proactively identify system or process issues and recommend corrective actions
Work under the direction of the Operations Infrastructure Lead/Manager to execute priorities and maintain system consistency across environments
Partner closely with business stakeholders to understand operational challenges and translate them into technical requirements
Share knowledge across the team and contribute to improving configuration standards and documentation practices
Provide responsive and thoughtful support to internal users and partners
Qualification
Required
3-5 years of experience in enterprise applications, systems administration, or operations technology roles
Hands-on experience configuring or supporting SaaS platforms or enterprise tools that enable large-scale operations
Strong analytical and problem-solving skills with a focus on data accuracy and system integrity
Ability to communicate clearly with both technical and business audiences
Preferred
Familiarity with system integrations, workflow design, and reporting tools preferred
Experience with IT governance, change management, or incident tracking systems is a plus
Company
SoFi
SoFi is a finance company that offers a range of lending and wealth management services.
1001-5000 employees
H1B Sponsorship
SoFi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (213)
2024 (117)
2023 (131)
2022 (118)
2021 (81)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
$12.25BKey Investors
Fortress Investment GroupPGIMQatar Investment Authority
2025-12-04Post Ipo Equity· $1.5B
2025-07-29Post Ipo Equity· $1.5B
2025-04-17Post Ipo Debt· $3.2B
Leadership Team
Anthony Noto
CEO
Jeremy Rishel
Chief Technology Officer
Recent News
Business Wire
2026-01-07
2026-01-06
dcm.com
2025-12-31
Company data provided by crunchbase