Apply on Employer Site

IAC · 10 hours ago

Director, Information Technology

New York, NY

Full-time

Onsite

Director/Executive

$165K/yr - $185K/yr

8+ years exp

IAC is a company that builds and acquires innovative products and brands. They are seeking a hands-on Director of IT to lead end-user technology and service desk operations, ensuring reliable and scalable IT services while collaborating with internal teams and vendors.

Digital MediaE-CommerceInternet

H1B Sponsor Likely

Responsibilities

Own the overall IT service delivery model, with a strong emphasis on service desk quality, responsiveness, and user satisfaction

Deliver and oversee white-glove IT support for executives, ensuring a seamless, reliable, and highly responsive technology experience for senior leadership

Define and execute IT operational priorities aligned with business needs and growth

Establish clear processes, SLAs, and metrics for IT support and systems reliability

Serve as the primary escalation point for IT-related issues and incidents

Lead and develop a team of Service Desk Analysts, ensuring consistent, high-quality support

Drive continuous improvement in ticket triage, resolution times, and customer experience

Own endpoint management, onboarding/offboarding workflows, and employee lifecycle support

Partner with HR, Security, and Workplace teams on employee-facing technology initiatives

Manage and mentor Systems Engineers responsible for core SaaS platforms and backend IT systems

Oversee administration and integration of key platforms including: Google Workspace, Microsoft 365, Okta (IAM, SSO, lifecycle management), Slack, Zoom, and other collaboration tools

Ensure systems are secure, well-documented, and scalable

Drive automation where possible (provisioning, access changes, workflows)

Act as the primary interface with third-party network and infrastructure providers

Manage vendor relationships, contracts, and performance

Coordinate with external partners during incidents, upgrades, and changes

Partner closely with Information Security on access controls, device security, and incident response

Ensure adherence to IT policies, security standards, and audit requirements

Maintain strong identity, endpoint, and SaaS security hygiene in a cloud-native environment

Support disaster recovery and business continuity planning for critical IT services

Own all conference room and workplace AV technology, including Zoom Rooms, in-room audio/video systems, and related hardware and software

Ensure reliable, high-quality meeting experiences across offices through standards, monitoring, and proactive maintenance

Partner with third-party vendors to design, produce, and support company-wide events such as corporate town halls and shareholder meetings

Oversee the operation and support of the company’s video walls and associated technology

Act as the IT owner and technical liaison for the video wall–related third-party events business, coordinating with external partners to ensure successful event execution

Define AV support models, escalation paths, and runbooks for both day-to-day use and live events

Qualification

Cloud-first environmentsSaaS administrationIdentityAccess managementGoogle WorkspaceMicrosoft 365OktaEndpoint managementVendor managementPeople managementService desk leadership

Required

8+ years of progressive IT experience, including people management

Prior experience leading a service desk or end-user IT organization

Strong hands-on experience with cloud-first, SaaS-based environments

Deep familiarity with: Google Workspace and/or Microsoft 365

Deep familiarity with: Okta or similar identity providers

Deep familiarity with: Endpoint management (MDM/MAM)

Experience managing vendors and third-party service providers

Proven ability to balance strategic leadership with hands-on execution

Benefits

Generous paid time off programs for flexible vacations

16 hours yearly volunteer time off

10% dollar-for-dollar 401(k) company match

Employer-sponsored medical insurance

$5,000 yearly tuition reimbursement

Pre-tax commuter benefits

A vibrant office building in Chelsea with a well-stocked snack bar

Health insurance coverage

Life and disability insurance

A generous 401K employer matching program

Paid holidays

Paid time off (PTO)

Company

IAC

Glassdoor3.6

IAC is a media and Internet company with more than 150 brands and products serving consumer audiences.

Founded in 1995

New York, New York, USA

5001-10000 employees

http://www.iac.com

H1B Sponsorship

IAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (3)